Utility Assistance Specialist

This position will process different types of utility assistance applications and assist clients with any questions they may have. We offer an excellent benefit package and a 4 day work week!

JOB SUMMARY: The Utility Assistance Specialist provides both direct and indirect customer service to applicants for the promotion and processing of utility assistance applications. The Specialist ensures that the application completion, documentation, verification and filing processes adhere to all compliance regulations set forth by the Missouri Department of Social Services and/or Missouri Department of Natural Resources.

This is a fast paced position requiring professional, courteous, and effective communication with clients, staff, volunteers, partner agencies, and the general public.

MAJOR TASKS:

1. Have a good understanding of the Utility Assistance Program policies and procedures to be able to accurately determine eligibility, process applications and pledge crisis funds.
2. Prioritize applications and provide immediate emergency assistance to clients in a crisis or life-threatening situation.
3. Coordinate with other utility service providers on transferred applications.
4. Maintain strong working relationships with agency vendors, develop agreements and request bids as needed.
5. Maintain records and reports relating to program utilization, and other information system requirements according to agency/program guidelines.
6. Refer customers to community resources and other organizations as needed;
7. Provide excellent customer service to program participants and accurately respond to inquiries about the program;
8. Conduct community outreach to provide services to underserved populations by participating in community events, meetings, collaborating with other social service agencies and community partners and developing advertising materials as time and funds allow;
9. Perform miscellaneous job-related duties as assigned;

EDUCATION AND EXPERIENCE REQUIREMENTS;

1. High School Diploma or equivalent required, College degree in related field preferred.
2. Experience in related field such as working with elderly, disabled, and/or low-income individuals preferred.

OTHER REQUIRED CAPABILITIES AND QUALIFICATIONS:

1. Excellent communication skills and ability to effectively work with diverse participants; those in high stress situations.
2. High level of concentration.
3. Ability to gather data, compile information and enter data in a timely fashion.
4. Proficient computer and math skills.
5. Maintain a high level of client confidentiality.
6. May be required to travel in or out of community with own transportation
7. Team Player
8. Positive Attitude

Salary : $0