Patient Navigator

Responsibilities

PRIMARY FUNCTION :

The primary duties of the Patient Navigator are to coordinate the care of patients in a university-based outpatient specialty practice and in their research projects. The job involves working with patients, physicians and support staff to meet patient goals successfully. The primary responsibility of a patient navigator is to maintain a high degree of excellence in clinical outcomes while providing effective coordination of patient care.

ESSENTIAL FUNCTIONS:

• Scheduling Peer to Peer and obtaining prior authorizations for the Fellows and Sickle Cell Clinic.
• Triage new and established patient’s medical issues.
• Provide and assist with patient care which reflects a family centered approach ultimately resulting in improved care and patient/family education.
• Schedule and evaluate new and established patients in office setting.
• Provide backup support for Pat Serv Rep.
• Develop and maintain effective physician/patient communication.
• Facilitate timely communication between departmental and referring physicians.
• Provide clinical and administrative support to all members of the Hematology team.
• Assist patients with pre and post procedure questions to assure patient compliance and well being.
• Interact with co-workers, visitors, and other staff consistent with the core values of the University .
  
  

OTHER FUNCTIONS AND COMPETENCIES in addition to Essential Functions:

• Coordinate the care of patients as directed by a physician.
• Coordinate patient care for new patients by working closely with referring physician offices in order to provide complete medical records and radiologic images for physician review.
• Determine, obtain, and organize pertinent records for new patient office visits, follow-up office visits, and procedures
• Coordinate all follow up care for established patients in accordance with practice guidelines and office policy.
• Assist in the precertification process for all patient services.
• Assure accuracy and integrity of patient chart.
• Triage referring physician telephone calls and assure timely and efficient response.
• Coordinate patient appointments for office visits and procedures as directed by physician.
• Provide courteous and thorough patient education.
• All other duties as assigned by supervisor.
• Follow all office policies regarding wait lists and voice messaging.
  
  

Qualifications

EDUCATIONAL/TRAINING REQUIREMENTS :

HS Diploma or equivalent

EXPERIENCE REQUIREMENTS :

Experience in hospital based physician practice