What are the responsibilities and job description for the CUSTOMER RELATIONS SPECIALIST I (1289) position at Jefferson Parish?
EXAMINATION IS ANNOUNCED TO ESTABLISH AN EMPLOYMENT LIST TO FILL NINE (9) CURRENT EAST JEFFERSON VACANCIES IN THE DEPARTMENT OF WATER.
This employment list will also be used for future EAST AND WEST Jefferson vacancies in this Department as they occur.Under direct supervision of the Customer Relations Supervisor, the purpose of the position is to provide customer service for utility customers; processes information requests; accesses customer account records; researches complaints; provides information, resolution, or directs to the appropriate entity. Employee in this position establishes new accounts and processes deposits using ID verification through Equifax. Assists customers with transfers, new service, disconnections, demolitions, and billing inquiries. Performs radio/dispatch duties, i.e., checking abnormal readings; pulling meters; blinding meters; ordering cut-offs. Calculates adjustments for billing errors and adjusts customer accounts. Collects payments on customers’ accounts via Nexus, researches payments, and answers related questions. Processes new water meter installations and set up accounts. Issues work orders for re-reads of questionable meter readings; schedules re-checks of water meters, reconnection of service, and enters other relatable work orders into computer system. Receives, sorts, and processes mail in utility payments daily; posts payments to proper customer accounts; prepare bank deposits. Files affidavits for leak adjustments; assists customers with completing forms. Assists customers with established payment schedule/arrangements, as needed. Maintains integrity of unit record indexes and filing systems in alpha and/or numeric formats. Performs daily accounting and cash balancing of all monies transacted. Performs related work as directed.Possession of a high school diploma or equivalent AND meets one of the following requirements:
I. Six (6) months of experience, either: (1) performing varied clerical duties or (2) utilizing a computer-based billing system in a customer service/relations role;
The examination may consist of a written test, a rating of training and experience, an oral panel interview or any combination thereof. Acceptable applicants will be notified of the time, date, and place of any assembled testing. Applicants must supply complete and accurate information concerning their training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification and the Personnel Department reserves the right to determine the quality and quantity of education and experience claimed for credit.
JOB POSTING NO: 1289-02
DATE: 04/15/22
AMENDED: 12/15/23
This employment list will also be used for future EAST AND WEST Jefferson vacancies in this Department as they occur.Under direct supervision of the Customer Relations Supervisor, the purpose of the position is to provide customer service for utility customers; processes information requests; accesses customer account records; researches complaints; provides information, resolution, or directs to the appropriate entity. Employee in this position establishes new accounts and processes deposits using ID verification through Equifax. Assists customers with transfers, new service, disconnections, demolitions, and billing inquiries. Performs radio/dispatch duties, i.e., checking abnormal readings; pulling meters; blinding meters; ordering cut-offs. Calculates adjustments for billing errors and adjusts customer accounts. Collects payments on customers’ accounts via Nexus, researches payments, and answers related questions. Processes new water meter installations and set up accounts. Issues work orders for re-reads of questionable meter readings; schedules re-checks of water meters, reconnection of service, and enters other relatable work orders into computer system. Receives, sorts, and processes mail in utility payments daily; posts payments to proper customer accounts; prepare bank deposits. Files affidavits for leak adjustments; assists customers with completing forms. Assists customers with established payment schedule/arrangements, as needed. Maintains integrity of unit record indexes and filing systems in alpha and/or numeric formats. Performs daily accounting and cash balancing of all monies transacted. Performs related work as directed.Possession of a high school diploma or equivalent AND meets one of the following requirements:
I. Six (6) months of experience, either: (1) performing varied clerical duties or (2) utilizing a computer-based billing system in a customer service/relations role;
OR
II. Completion of classes in a career/technical education program (or in an Associate’s or higher-level degree program) in office administration or a related business, billing, or clerical area of study. (Proof of education is required.)(ENTRANCE AND PROMOTIONAL)The examination may consist of a written test, a rating of training and experience, an oral panel interview or any combination thereof. Acceptable applicants will be notified of the time, date, and place of any assembled testing. Applicants must supply complete and accurate information concerning their training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification and the Personnel Department reserves the right to determine the quality and quantity of education and experience claimed for credit.
JOB POSTING NO: 1289-02
DATE: 04/15/22
AMENDED: 12/15/23
Salary : $23,162
