What are the responsibilities and job description for the Customer Service Representative position at Jergens, Inc.?
Description
Jergens, Inc. has been a strong presence in the manufacturing industry for over 75 years, becoming one of the world’s largest manufacturers of standard tooling components, vises and other workholding equipment. Jergens has career opportunities for anyone interested in manufacturing and we are looking for individuals who are motivated, team-oriented, and passionate about growing or starting their career in manufacturing!
Our work culture:
Jergens, Inc., is a privately owned manufacturer founded by the Schron Family in 1942. Headquartered in Cleveland, OH, Jergens has a global reach, with activities across 4 continents and 30 countries around the world.
Through the many changes over the past 75 years, one thing has remained a constant – the core values of Jergens. A dedication to:
• Honesty
• Hard work
• Excellence in all we do
• A commitment to family
These values are the foundation upon which the company was built, the standard for how every Jergens employee conducts themselves today and will continue to set the direction into the future as we continue to grow our family of employees.
About Jergens, Inc.
Jergens, Inc. is comprised of 3 distinct business units: Workholding Solutions, Lifting Solutions and Specialty Fasteners. Building on its reputation of uncompromising quality standards, Jergens is committed to helping its customers achieve leaner, more profitable manufacturing, and continues to add products and engineered solutions for an integrated approach to “Manufacturing Efficiency.” To learn more about Jergens, Inc., visit us at www.jergensinc.com
Also, be sure to check out our video to see what it's like to work at Jergens: https://youtu.be/UVkHTp6OH54
Benefits of Working at Jergens, Inc.
Jergens offers employees
• Competitive compensation
• Comprehensive insurance benefits package (including medical, dental and vision coverage as well as company paid life insurance and disability)
• Tuition reimbursement
• Fun staff events and activities
• 401k plan with profit sharing
• Paid vacation time starting at 13 days
• 11 paid holidays
Reports to: Director of Marketing
Responsibilities
• Has a basic understanding of our company’s policies, procedures, products and services and capabilities to serve our customers.
Seeks assistance, as necessary with unfamiliar situations.
• Communicates effectively with the customer; and provides complete information to the appropriate internal company
resources to be able to effectively serve our customers.
• Develops and maintains effective working relationships with assigned customers while gaining an understanding of their
businesses, organization, and needs.
• Develops effective relationships with appropriate internal company resources to be able to serve as a liaison in effectively
serving our customers.
• Processes all customer inquiries for Quotes, Orders, and RMA’s in an ERP System effectively and efficiently.
• Works closely with the credit department to verify the customer’s credit status and to resolve any credit issues.
• Reviews Open Order Reports, communicates delivery changes to customers and sales reps via email. Works with other
departments to resolve delivery issues as needed.
• Follows all policies and procedures when processing customer inquiries.
• Communicates any suggested changes to policies and procedures to supervisor for review.
• Maintains timely and accurate records.
Requirements
• High school education with some additional formal education in a related field is preferred.
• Has the necessary training to be proficient in the position.
• Has a minimum of one year of customer service experience and has demonstrated the ability to meet the expectations of the
position.
• Customer oriented with excellent communication and interpersonal skills.
• Capable of interacting effectively with customers and internal company resources to achieve common goals.
• Excellent computer, written, and oral skills.
• Proficient with an ERP system.
• Has strong analytical and problem-solving abilities.
• Effective time management skills.
• High energy with a sense of urgency in responding to customer needs.
• High level of personal and professional integrity.
• Is committed to the company’s values.
• Attention to detail in every aspect of role within the organization.