What are the responsibilities and job description for the Customer Service Representative position at Jessica Beck Insurance Agency LLC?
```Duties```
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Perform data entry tasks to update customer information in the system
- Analyze customer needs and recommend suitable solutions or products
- Make outbound calls to follow up with customers or provide updates on their inquiries
```Experience```
- Previous experience in a customer service role is preferred but not required
- Strong communication skills in English, both written and verbal
- Ability to communicate effectively with customers from diverse backgrounds
- Proficient in data entry and computer skills
- Ability to analyze customer situations and provide appropriate solutions
- Comfortable making outbound calls to customers
This is an excellent opportunity for individuals who are passionate about providing exceptional customer service. If you are a motivated individual with a strong dedication to customer satisfaction, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview. Thank you for considering this position as a Customer Service Representative.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Experience level:
- No experience needed
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person