Associate Director of Student Financial Services

Complete Application at: https://jessup.edu/employment/

MAJOR PURPOSE

The Associate Director of SFS is responsible for managing and administering financial aid programs in compliance with federal, state, and institutional regulations. This role involves counseling students and families on financial aid options, ensuring timely and accurate processing of aid applications, and providing support in financial aid operations, including disbursement and reconciliation processes. The Associate Director of SFS will also supervise staff members and collaborate with other departments to improve services and the student experience.

This position is full-time (40 hours per week), 100% in-person, and on campus. Occasional remote working may be available with supervisor approval.

The pay range for this position is generally: $65,000-$75,000. Individual pay is generally determined by a number of factors including job-related skills, experience, relevant education or training and location.

NOTE: A consumer credit check is required - must not be in default on any personal student loans.

ESSENTIAL FUNCTIONS

• Manages, coordinates, and supervises office operations and activities including financial aid and scholarships packaging, awarding, disbursing, and reporting
• Implements policies, procedures, and technology to facilitate on-time, accurate, efficient, and innovative financial aid and student accounts services
• Ensures compliance with appropriate campus and university policies and procedures, and state and federal rules and regulations. Maintain complete and accurate records
• Supervises student financial services staff, providing training, performance feedback, and guidance on complex cases.
• Counsels and guides students and their families on financial aid programs, processes, and eligibility requirements, including federal, state, and institutional grants, scholarships, and loans.
• Stays updated on all relevant regulations and ensure financial aid processes comply with federal (Title IV), state, and institutional policies.
• Oversees processes for disbursing financial aid funds to students and ensures accurate reconciliation of funds.
• Prepares and reviews reports for internal audits and external agencies; ensure data integrity and resolve discrepancies.
• Participates in recruitment and retention initiatives, financial aid workshops, and events to promote financial literacy and awareness.
• Partners with other departments, including Enrollment, Registrar, and Student Accounts, to ensure a seamless student experience.
• Coordinates specific financial aid programs, including scholarship management and financial aid for special populations, such as veterans or international students.
• Remains professionally active and up-to-date on best practices in student financial services
• initiatives and strategies
• Other duties as assigned.

Qualifications

Knowledge Experience

• Minimum of 3-5 years of experience in financial aid or student services in a higher education environment.
• Familiarity with higher education systems (i.e., SIS, CRM, FAMS). Previous experience with financial aid management systems (e.g., PowerFAIDS, Banner, or similar) is highly preferred.
• Thorough knowledge of federal and state financial aid regulations, including Title IV programs.
• Proficiency in Google Workspace (i.e. Drive, Sheets, Docs) and Microsoft Office Suite (i.e. Word, Excel, Power Point, Publisher) and Internet, et. al.
• Experience working in a high-volume, fast-paced financial aid office.
• Experience with diverse student populations

Skills/Abilities

• Strong organizational and management skills
• Ability to develop and lead a team in exceptional customer service
• Strong problem solving skills and adaptability to changing circumstances
• Strong attention to detail
• Excellent oral and written communication skills.
• Analytical skills to resolve complex financial aid cases and discrepancies.
• Ability to work with computer-supported systems.
• Ability to use tact and discretion in handling confidential information

REVIEW COMPLETE JOB POSTING DETAILS AND REQUIREMENTS AT: https://jessup.edu/about/employment/

Complete Application at: https://jessup.edu/employment/