What are the responsibilities and job description for the Systems Manager position at Jessup University?
Complete Application at: https://jessup.edu/employment/
MAJOR PURPOSE
The Enrollment Systems Manager ensures that all systems and technologies are effectively supporting the enrollment division’s operations. This position will manage the setup and monitoring of various communication campaigns, including dialer campaigns, text messaging, and chat functions, while also addressing ad hoc systems and technology needs.
Normal office hours will be primarily on campus between 8 am and 6 pm Monday through Friday, PST. Some remote options may be available as determined by the supervisor.
The pay range for this position is generally: $65,000 - $75,000 annual. Individual pay is generally determined by a number of factors including job-related skills, experience, relevant education or training and location.
ESSENTIAL FUNCTIONS
Campaign Management
- Sets up and monitors dialer campaigns, text messaging initiatives, and chat functions to optimize communication with prospective students.
System Optimization
- Ensures that all systems are operating to meet or exceed defined expectations, monitoring up-time on systems and processes as needed.
- Develops and implements ad hoc systems and technology solutions, including call-down lists, recirculation campaigns, and batch SMS sends.
- Monitors the enrollment division’s technology ecosystem to ensure that systems are appropriately integrated where necessary, partnering directly with colleagues from IT when necessary.
Quality Assurance
- Establishes and maintains QA processes across RFI, dialer, chat, SMS, and CRM systems to ensure data integrity and operational efficiency.
Reporting & Analytics
- Creates and maintains reports and dashboards that alert leadership to performance issues, such as leads not being dialed or other system anomalies.
- Creates and maintains reports used by staff to prioritize and remain efficient with daily work.
- Conducts ad hoc data analysis as directed by department leadership.
Technical Support
- Serves as the first point of contact for enrollment staff, addressing technical issues such as headset malfunctions, CRM troubleshooting, and dialer problems.
- Creates and delivers technical training of enrollment related systems.
Performance Metrics
- Tracks and reports on key performance indicators (KPIs), including quarterly business reviews, staff feedback, dialer uptime, speed-to-contact, and overall dialer campaign functionality.
Other Duties As assigned
Qualifications
- Education: Bachelor’s Degree or equivalent preferred
Experience:
- Proficient with CRM systems, Google Workspace, email and web-based searches, and office-related equipment/technology.
- Proficient with dialer systems, SMS, and chat platforms including administration and managing day-to-day operations.
- Experience in data analysis techniques and tools.
- Experience in a managerial or supervisory role, preferably within enrollment management or a similar environment preferred.
- Proficient with Microsoft Office programs, Google Drive, mail merge, email and web based searches, office related equipment/technology.
- Expertise in Customer Relationship Management (CRM) database systems to engage prospective students through a sales funnel.
- Demonstrated experience in developing and implementing data-driven strategies.
REVIEW COMPLETE JOB POSTING DETAILS AND REQUIREMENTS AT: https://jessup.edu/about/employment/
Complete Application at: https://jessup.edu/employment/
Salary : $65,000 - $75,000