What are the responsibilities and job description for the Jewelry Television - Customer Care Live Chat Agent position at Jewelry Television?
Brief Description:
Representatives will provide JTV.com customers both sales and customer experience support via live chat format. If you are a friendly, self-directed person, join the Chat team and help customers through our on-line channels, JTV.com and JTV Go.
Detailed Description:
- Live Chat Representatives will focus on moving visitors past the point of browsing to engaging in sales dialogue.
- Representatives will establish and nurture prospective customer relationships to achieve sales goals.
- Successful agents must be able to organize, plan and execute tele-sales activities.
- Representatives will be responsible for providing both sales and customer experience support via live chat.
Job Requirements:
- Sales experience
- General computer knowledge and solid keyboarding skills
- Ability to communicate quickly and effectively via an online format
- High level of familiarity with JTV.com
- Ability to speak articulately and credibly with CC leadership
- Strong analytical and judgment skills
- Ability to multi-task
- Excellent written communication skills.
Desired Skills:
- Previous tele-sales experience
- Knowledge of jewelry and gemstones
- Previous live chat experience
JTV Perks:
- Outstanding employee benefit program with medical, dental and vision coverage available
- 401(k)
- Generous personal/vacation accrual policy
- Great employee discount program through local vendors
- Exceptional employee discount on JTV product
- 24-hour private Fitness Center for all JTV employees and their immediate family
- On-site Medical Center
- Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!
Overview:
Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 30-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015.
Jewelry Television® (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Jewelry Television® (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television® (JTV) participates in the Tennessee Drug-Free Workplace Program.