Clinical Match Specialist

Summary 

Mission: 

Guided by Jewish values, Jewish Big Brothers Big Sisters builds friendships and mentoring relationships that inspire personal growth, promote emotional well-being, and create a more connected and engaged community. 

The Clinical Match Specialist (CMS) in our Friend2Friend Program is responsible for interviewing, assessing, matching and supporting the volunteers and participants who are matched in our program. The CMS will support and empower matches to participate actively in their communities, to live inspired and inspire others.  

Responsibilities: 

Enrollment and Assessment: 

• Conduct volunteer enrollment interviews. 
• Conduct participant enrollment interviews. 
• Prepare written assessments and recommendations based on intakes and references of participants and volunteers. 
• Complete 4-6 assessments per month 

 Match Support: 

• Match safe and appropriate friendships based on best fit participants and volunteers waiting for connections. 
• Facilitate introductory meetings for new matches, support and closure meetings as necessary. 
• Conduct regularly schedule match support contacts in person, by phone or virtually with Friends Contact should ascertain that the elements of safety, match relationship development, and positive satisfaction. Identify and address potential challenges and barriers as early as possible. 
• Document comprehensive written summaries of all match support contacts in real-time, web-based contact management software, in order to comply with BBBS standards. 
• Monitor and meet metrics for enrollment and match support goals for length and customer satisfaction. 
• Conduct exit interviews with all parties at match closure. Conduct re-assessments accordingly and determine re–engagement potential.  
• Maintain accurate files and documentation on all Friends updating as necessary 

Other 

• Facilitate and support two activity groups per month, held on a Wednesday evening. Collaborate with planning and implementation of details related to monthly programs. Complete attendance and match support documentation following each event. 
• Support additional projects, as determined in collaboration with supervisor such as community event planning support, trainings, and constituent newsletters 
• Collaborate and share information and resources with other agency staff and management. 
• Work closely with Volunteer Outreach to help with events and provide updated information on what is needed for volunteers. 
• Other duties as assigned. 

Qualifications Include: 

• Degree in social services, human services or related field preferred.  
• Minimum 2-3 years of experience working with adults with disabilities in a social services environment. 
• Assessment, case management and/or relationship development experience with adult populations. 
• Ability to work efficiently, effectively, and sensitively with confidential information. 
• Excellent oral and written communication skills. 
• Ability to work both in a team and independently, to exercise good judgment, make sound decisions & problem solve. 
• Collaborative workstyle with strong interpersonal skills 
• A strong commitment to quality and results 
• Strong computer skills: proficiency in Microsoft Office and internet-based applications 
• Reliable transportation, valid driver’s license, state-required auto insurance minimums and willingness to travel as necessitated by job responsibilities. 
• Ability and willingness to flex work hours for program events or meetings with matches on weekends or weeknight evenings.  

Physical Requirements and Working Environment: 

• Required to sit at a workstation/computer for extended periods of time and keyboard for prolonged periods of time; ability to perform repetitive motion tasks.  
• This role is performed in a hybrid remote/ office environment. The noise level in this setting is usually quiet to moderate (i.e., business office with computers, phones, and printers, etc.). Office space is shared with some shared offices and/or shared desk spaces.  
•  No work travel is anticipated.  

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Disclaimer 

The above statements are intended to describe the general nature and complexity of the work being performed by personnel assigned to this classification, and do not represent an exhaustive list of all tasks, duties, and responsibilities required of personnel assigned to this position. 

Reports to: Vice President of Friend2Friend Adult Programs 

FLSA Status: Exempt 

Employment type: Full-time

Location: Hybrid 

Department: Programming 

If interested, please send resume and cover letter to stacey@jbbbs.org