What are the responsibilities and job description for the Service BDC position at Jim Taylor Chevrolet?
Job Summary:
We are looking for an enthusiastic BDC representative to join our growing dealership's service team. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the service department, and acting as a first point of contact for customers.
Benefits
- Medical, Dental, and Vision Insurance
- 401K Plan
- PTO
- Life Insurance
- Short/Long Term Disability
- Employee Discounts
- Holiday Pay
- Opportunity for Advancement
Essential Duties
- Answering incoming phone calls and online enquiries.
- Logging customer details and comments in our system.
- Scheduling appointments and following up with any "no show" customers.
- Maintaining thorough, up-to-date knowledge of our products.
- Follow up with customers to ensure satisfaction and produce referrals.
- Adhering to all company policies and procedures.
- Ensuring potential customers are aware of any promotions.
- Assisting with various other tasks at the dealership.
BDC Representative Requirements
- Professional and has the ability to make a compelling introduction.
- Good written and verbal communication skills.
- Highly organized, with an ability to learn quickly.
- Proficient with Microsoft Office software and the internet.
- Professional and personable demeanor.
- Multitasker and excellent customer service skills.
- Proven track record of meeting and exceeding goals.
- High School Diploma or equivalent.
- Enjoys working in a dynamic environment.
Pay structure
- Starting at $11 per hour
- Bonuses based on performance
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $11