What are the responsibilities and job description for the Assistant Manager position at Jimmy John's?
Jimmy John’s Gourmet Sandwiches is a rockstar franchise. We hire spectacular employees and leaders who are enthusiastic and honest. Must be a hard-working rockstar with a killer work ethic, awesome attitude, and exceptional customer service skills to lead our growing team!
Manages all functions of a Jimmy John’s restaurant to ensure customer service and high-quality products are delivered to ensure restaurant profitability when the General Manager is not on duty. Responsible for the successful execution of fast, accurate sandwiches and world-class customer service while maintaining a clean, organized shift.
Duties and Responsibilities:
• Manages a staff of approximately 3 to 15 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance.
• Provides on-the-job training for new employees.
• Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
• Assists in the supervision of the preparation, sales, and service of food.
• Forecasts food items. Estimates what amount of each food item will be consumed per shift.
• Supervises food preparation and service operations while on duty. Assists in-shoppers during rush periods to ensure the maintenance of restaurant efficiency.
• Assists in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.
• Ensure that every customer receives world-class customer service.
• Route deliveries and serve drivers to maximize delivery business and speed.
• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).
• Completes Closing Procedures.
• Executes systems and procedures with 100% integrity and completeness.
• Completes daily and weekly paperwork.
• Responsible for 100% of the cash drawers at all times during the shift.
• Receives and stores product.
• Audits previous shift’s systems and procedures for 100% integrity and completeness.
• Completes preventive maintenance and upkeep on store’s equipment and supplies.
• Performs other related duties as required. Knowledge, Skills, and Abilities
• Must be able to read and write and communicate in English.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Ability to handle and resolve customer threats and issues.
• Ability to handle and resolve employee issues.
• Skills to use a personal computer and various software packages (Word/Excel).
• Ability to handle stress and high-volume operations.
Special Requirements: Willing to work overtime, holidays, weekends as business dictates. Position requires bending, standing, and walking the entire workday. Must be able to lift 50 pounds. Must be at least 18 years of age, have a valid driver’s license, reliable transportation, current automobile insurance, and a clean driving record.
This is an extraordinary opportunity for the right person – if you invest in JJ’s, we’ll return the favor.
