What are the responsibilities and job description for the Billing Administrator/Receptionist position at JIT Toyota-Lift?
POSITION TITLE: Billing Administrator/Receptionist
DEPARTMENT: REPORTS TO: Operations Manager – work assignments and job performance General Manager – sick leave and time off
FLSA STATUS: Exempt X Non-exempt
EMPLOYMENT STATUS: X FT
MISSION STATEMENT We desire to be a key factor contributing to our customers’ productivity and profitability. By always providing exceptional service and quality products with measurable value, our goal is to establish long term relationships with our customers. We desire to earn the reputation of being leaders in our industry and experts in our field. By accomplishing these objectives, we will ensure security for our employees and longevity for our company.
JOB SUMMARY The Billing Administrator/Receptionist plays an important role in the day-to-day operations of the company’s billing department, and in our administrative and customer support efforts. This position is responsible for the input and accuracy of various data components that produce our customer and internal invoices. Additionally, this role is responsible for providing a front-line voice and face to our customers and guests, greeting them on the phone or as they enter our facility and directing them where they need to go.
JOB DUTIES (Essential functions bolded)
- Processing work orders (opening, tracking, scanning, posting labor, verifying accuracy of all equipment data, typing description of work performed, routing for approvals, etc.)
- Monthly reconciliations and record updates
- Answer telephones and route calls
- Take customer calls for service, gather all the necessary information for the Service Dispatcher to be able to assign the work to a technician.
- Open work orders in our computer system
- Take technician calls and open the work order to the proper customer, object and service type
- Collect, track and post technicians’ timecards
- Scan completed job tickets and timecards
- Type comments from job tickets into work order system
- Route work orders to appropriate JIT managers for approval before invoicing
- Process specific large customer invoices
- Invoice lease maintenance contracts
- Contact customers to obtain purchase order numbers
- Compile reports on a weekly or monthly basis, as needed
- Greet visitors, ascertain nature of business, and direct visitors to appropriate person
- Operate office machines: Scanner, copier, fax machine, postage machine
- Seek to improve efficiency of all office operations to reduce administrative staff workload and assist them in achieving their departmental goals
- May assist in the creation of marketing, direct mail pieces or similar tasks
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. The above statements are not meant to be all-inclusive. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• Occasional light office cleaning (vacuum, dust, trash, dishes) and making coffee – this is a cooperative duty; everyone shares these tasks as needed • Routing faxes from central drives to intended recipients
JOB SKILLS
- Proficiency with Microsoft Office software (Excel, Word, Outlook, etc.)
- Typing and data entry skills
- Ability to handle multiple projects with constant interruptions
- Ability to provide friendly and responsive answers to the many requests presented by customers and from within the organization
- Multitasking and organization skills
- Ability to problem solve and use common sense
- Ability to identify critical issues and recommend appropriate solutions
- Ability to communicate customers’ product, service and technical requirements
- Basic computer skills
- Ability to work effectively with staff in both locations
- Ability to communicate needs effectively between all parties and eliminate errors
- Ability to create documents in a timely manner
- Ability to work accurately and independently
- Ability to achieve the goals and objectives established by the Rental Department
- Ability to achieve a high level of “customer” satisfaction, recognizing that co-workers are very much their customers
- Ability to develop strong team building skills and success in coordinating, through the project team process, a high level of success
EXPERIENCE
- At least three years of related experience.
EDUCATION
- High school diploma or GED
- Some college coursework preferred.
CERTIFICATIONS/ LICENSES N/A
EQUIPMENT Scanner, copier, fax machine, postage machine, etc.
PHYSICAL DEMANDS While performing the duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear; occasionally lift or move office products and supplies, up to 20 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Although the majority of time will be spent in a clean, quite office, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles while performing the duties of this job. The noise level in the environment is low
Salary : $19 - $22
Billing Specialist
Southern Tier Community Health Center Network -
Olean, NY
Billing Clerk
Paul Brown Motors Group -
Olean, NY
Assistant Medical Billing Manager
Seneca Nation Health System -
Salamanca, NY
