Service Concierge

Job Description

Job Description

Job Description : Service Concierge

Location : Hyundai of El Cajon

Department : Buying Division

Reports To : Buying Division Manager

Job Summary :

The Service Concierge serves as the first point of contact for customers in the service department, ensuring a seamless and positive experience. This role combines the responsibilities of an automotive service greeter with additional duties related to vehicle appraisal for our buying division. The ideal candidate is customer-focused, detail-oriented, and adept at navigating technology.

Essential Job Functions :

Customer Service :

Greet all customers promptly and professionally upon arrival in the service drive.

• Provide information about service appointments, timelines, and processes.
• Ensure customers feel valued and attended to throughout their visit.

Vehicle Appraisal :

Conduct visual inspections and appraisals of customer vehicles to determine condition, mileage, and overall value using online appraisal software.

Appraisal Software Navigation :

Operate appraisal software to input vehicle data, generate appraisals, and retrieve relevant information.

Coordination and Communication :

Act as a liaison between customers, service advisors, and buyers.

Support Duties :

Assist with valet services, such as moving vehicles to and from service bays or parking areas.

Qualifications :

Excellent communication and interpersonal skills.

Valid driver’s license with a clean driving record.

Ability to obtain a CA Occupational License through the DMV.

Work Environment :

This position is based primarily in the dealership's service area and may involve exposure to outdoor weather conditions. Occasional lifting (up to 25 lbs) and operating vehicles are required.

Why Join Our Team?

At Hyundai of El Cajon, we are committed to providing exceptional customer service and a supportive work environment. As a Service Concierge, you’ll play a vital role in creating a positive and welcoming experience for our customers.

Apply Today!

If you’re passionate about the automotive industry and delivering outstanding service, we’d love to hear from you.