What are the responsibilities and job description for the Service Advisor position at JKC SD2 LLC?
Overview:
The Service Advisor acts as the primary liaison between customers and the service department. This role is responsible for writing service orders, communicating repair needs, and ensuring a smooth and transparent service experience. The ideal candidate is customer-focused, organized, and skilled at explaining technical information in a way customers can understand.
Responsibilities:
- Greet customers and assess their vehicle service needs
- Create detailed repair orders and obtain necessary authorizations
- Communicate repair estimates and timelines clearly
- Coordinate with technicians to ensure timely repairs
- Review completed work with customers and handle billing
- Maintain high CSI (Customer Satisfaction Index) scores
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Ongoing training and development opportunities
- Employee discounts on services
Salary : $60,000 - $100,000