Fixed Operations Consultant

A Fixed Operations Consultant is responsible for partnering with dealerships to optimize their service and parts departments by analyzing current operations, identifying areas for improvement, and delivering tailored solutions. This role combines consulting expertise, strategic planning, and a strong focus on relationship-building to enhance dealership performance and profitability.

Responsibilities

• Consultation and Strategy:
• Partner with dealership leadership to review and enhance current business strategies, KPIs, and operational practices.
• Conduct strategy discussions leveraging in-depth knowledge of automotive trends, industry benchmarks, and best practices.
• Advise on leveraging dealership technology (e.g., DMS, electronic MPI systems) to maximize operational efficiency.
• Market Analysis and Business Evaluation:
• Conduct comprehensive business evaluations, analyzing processes, performance metrics, service personnel, and market potential.
• Perform market research to identify selling opportunities and assess dealership needs.
• Stay up to date on competitive landscape, providing insights into differentiators and dealership positioning.
• Client Relationship Management:
• Develop and maintain long-lasting professional consulting relationships with existing and potential dealers.
• Ensure consistent communication with dealerships, Field Sales, and all stakeholders, providing regular updates throughout engagements.
• Actively manage client relationships in collaboration with Director of Dealer Performance (DDPs) and Dealer Performance Managers (DPMs) to identify new opportunities.
• Process Improvement and ROI Analysis:
• Develop customized improvement plans for dealer engagements based on individual needs and findings from business evaluations.
• Collaborate with Lead Consultants to implement and monitor deployment strategies.
• Track and trend ROI to ensure client expectations are met and engagements yield measurable outcomes.
• Sales and Lead Tracking:
• Capture and manage all sales activity in the designated tracking system (e.g., Lead Tracker).
• Identify, pursue, and close new Fixed Operations Consulting opportunities.
• Continuous Improvement and Feedback:
• Provide regular feedback on consulting practices to ensure service offerings remain relevant and innovative.
• Stay informed on emerging dealership technologies and trends, ensuring recommendations align with industry advancements.
  

Qualifications

• Proven sales ability, particularly in consultative or B2B selling.
• Strong written and verbal communication skills, with the ability to adapt communication styles to various audiences.
• At least 3-5 years of experience in service management roles within a dealership (e.g., parts, service, or repair departments).
• Solid Fixed Operations background, with a deep understanding of dealership processes and best practices.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and adaptable to learning new software.
• Experience with Electronic MPI systems required; working knowledge of multiple DMS platforms preferred.
• Willingness to travel 100%, including overnight and multi-week trips.
  
  

Preferred Qualifications And Competencies

• Background in consulting or client advisory roles is strongly preferred.
• Strong analytical skills to interpret data, identify trends, and create actionable strategies.
• Ability to manage multiple engagements simultaneously while ensuring timely and high-quality service delivery.
• Knowledge of customer experience (CSI) improvement strategies to help dealerships boost satisfaction scores.
• Experience in process mapping and identifying bottlenecks or inefficiencies.
• Proven track record of helping dealerships achieve measurable financial and operational improvements.
• Ability to effectively coach and train dealership personnel to sustain changes post-engagement.
• Highly organized, detail-oriented, and capable of meeting deadlines in a fast-paced environment.
• Collaborative mindset, with a focus on teamwork and building consensus.
• Strong problem-solving skills, with the ability to think critically and adapt quickly to changing circumstances.
• High emotional intelligence, able to navigate sensitive conversations and build trust.
• Entrepreneurial spirit, with a self-driven approach to identifying opportunities and delivering results.
  
  

This role demands a results-oriented individual with a passion for helping dealerships achieve excellence. If you're a proactive problem-solver with expertise in Fixed Operations and a knack for relationship-building, this opportunity is for you!

The pay range for this position is 71,291-148,067. Base pay is determined by factors including candidate experience and qualifications, education and work location. At JM Family, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond base pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans including 401k, profit sharing and pension. Yes, you read that right, a pension plan! We offer medical, dental and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.