What are the responsibilities and job description for the Help Desk Specialist position at Job Details?
Help Desk Specialist
Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in Rockville, MD and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area.
Roles and Responsibilities:
- Windows Server 2019 support
- Hands on experience troubleshooting user Windows 10 systems, printers, servers, etc.
- This Desktop Support Specialist will handle level 1 & 2 tickets
- Work on multiple tickets or issues to satisfactory resolution. We use Jira as our ticketing system.
- Keeping systems updated with patches from SCCM
- Hardware support (desktop and laptops; printers; scanners)
- Meeting and conference support
- Active Directory account management
- Email account management
- IT policy support and implementation
- IT Security – patching, incident reporting, security processes
- Additional duties as assigned
- 2-3 years of Service Desk/Help Desk support experience
- Experience with and ability to troubleshoot and resolve issues with: Windows Operating Systems: Windows 10, MS Office Suite and Email
- Ability to build or install new workstations (desktops and laptops), especially by applying a standard image
- Windows Active Directory experience: user accounts, workstation accounts, groups, policy
- Windows PowerShell
SID (www.sidonline.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Systems Integration & Development ( #SID ) is an Equal Opportunity Employer.
Some of our competitive benefits include:
- Medical and dental coverage
- 401k plan with employer contribution
- Paid holiday, vacation, and sick leave
- Metro-check program
- Tuition reimbursement
