What are the responsibilities and job description for the Patient/Guest Navigator position at Jobility Talent Solutions?
Hours / Shifts / Days : One for 12 PM - 8PM, One for 5 AM - 1PM, Mon-Fri with occasional overtime on weekends
Expected length : Full Time contract to Hire
Location : NYC, NY 10065
The guest service liaison team is looking for someone with the highest standards of performance, patient engagement, and an outgoing personality.
You Will : people person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors. Assist with patient appointment search using Epic software. Patient navigator to assist with wayfinding. Facilitate a working relationship between patients and the organization by providing excellent customer service. Liaise with the proper personnel to provide accurate answers surrounding a patient’s questions and concerns. Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction. Help coordinate onsite visitor registration logistics. Help manage / instruct volunteers. Inventory office supplies. Light administrative duties (scanning, copying, emailing, ordering car services for patients). Professionally research and or resolve concerns by de-escalating issues. Demonstrate knowledge of online visitor policy / guidelines. Properly assist all walk-ins seeking a second opinion. Support security staff by assisting with monitoring visitors.
You Are :
- High Level of Customer Service – The best greetings for people walking into the hospital
- Patient Engagement – Ask the patient, “How can I help”, listen to them, and assist in the best way possible
- Patient Navigator / director - Assist patients with their appointments
- Assist visitors with the visitor registration process
- Someone who can multitask, professionally answers phones, be computer proficient, light copying, scanning, emails, and rarely order car services for patients.
- Types at least 45 / 50wpm
- Articulates well – Speaks clearly, and takes time to explain instructions or appointment details to patients
You Have :