What are the responsibilities and job description for the Content Writer (product focus) Augusta Ga, Mid-Level position at Jobright.ai?
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Job Summary:
TaxSlayer is a leading innovator in tax preparation software, empowering individuals and small businesses to file their taxes online with confidence. The Content Writer (product focus) will shape the in-product content experience, crafting clear and helpful content that enhances user experience and supports business goals.
Responsibilities:
• Collaborate with cross-functional teams – including product managers, designers, engineers, support, marketing, and user research – to align content with product goals and user needs.
• Develop and maintain in-product content that supports user tasks and enhances usability. Take a holistic approach to ensure every experience aligns with the brand’s voice, creating cohesive and meaningful interactions.
• Present and justify content decisions to stakeholders using data, research, and UX best practices.
• Maintain and evolve the content style guide to contribute to design system documentation for enhanced efficiency and visibility.
• Use tools like Figma or Sketch to work directly within design files.
• Promote a seamless customer experience by providing content for additional channels like SMS, support articles, transactional emails, and more.
Qualifications:
Required:
• Bachelor’s degree preferred in English, Communications, Human-Computer Interaction, or a related field.
• 3-5 years of experience with UX content, ideally within financial, tax, SaaS, or similar industries.
• Strong understanding of UX principles and how content supports the user journey.
• Exceptional reading and writing skills with the ability to distill complex information into clear, user-friendly language.
• Keen attention to detail and a self-starter mindset with a strong sense of ownership and accountability.
• Excellent communication and presentation skills, with the ability to explain content strategy and decisions to cross-functional teams.
• Familiarity with design tools such as Figma and Sketch, and experience creating and iterating on content in context.
• Knowledge of plain language principles, accessibility standards (e.g., WCAG), and inclusive design practices.
• Ability to work in a hybrid environment (remote and on-site in our Augusta, Ga office).
• Prolonged periods of sitting and computer use.
Company:
A growing software development company dedicated to the future while remaining loyal to our roots in tax preparation and family values. Founded in 1965, the company is headquartered in Georgia, Louisiana, USA, with a team of 201-500 employees. The company is currently Growth Stage.
