What are the responsibilities and job description for the Senior Product Manager - Amazon Connect position at Jobright.ai?
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Job Summary:
Chase is a leading financial services firm, and they are seeking a Product Manager for their Collaboration and Communication Product Line. In this role, you will set the long-term strategy for the product, manage the P&L, and engage with customers and stakeholders to enhance the contact center platform.
Responsibilities:
• Defines and communicates product vision and strategy in line with the customers’ long-term business goals, manages the product's business metrics, including cost, feature & functionality, risk posture and reliability
• Conducts market research and tracks industry developments with regards to productivity, collaboration, data, Information archive systems and understands implications to product vision and strategy
• Identifies market need, interfacing with line of business technology customers as needed to define the scope and position of the product
• Creates and maintains the product's definition, product roadmap & customer facing SLOs/SLAs, also creates a safe environment for experimentation and failures to support fast learning cycles
• Prioritizes the product backlog & maintains a vision for the product
• Oversees and drives the go-to-market and strategic marketing plans for the product
• Manages the senior stakeholder community and customer advisory boards
• Leads by example, exhibiting robust risk measures while advocating for adherence throughout the development lifecycle
• Drives our cloud strategy for our contact center service, and owns the P&L of the product
Qualifications:
Required:
• 5 years’ experience in product management with an emphasis on delivering contact center solutions that enable our business strategy as well as experience in technology product management within an enterprise environment
• Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions
• Understanding of the end-to-end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations
• Knowledge of the Amazon Connect and leading contact center systems deployed within the financial services industry
• Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
• Good written and verbal communication skills with the ability to articulate concepts to senior management as well as business and technical partners with good interpersonal skills to manage relationships with a variety of partners and stakeholders
• Experience of building strong, cohesive partnerships with key stakeholders, as well as writing technical stories in JIRA/confluence using industry standard notations
Company:
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase. Founded in 2000, the company is headquartered in New York, New York, USA, with a team of 10001 employees. The company is currently Late Stage.
