Senior Product Manager - Salesforce Sales Cloud

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Job Summary:

ADT is seeking a Senior Product Manager – Salesforce Sales Cloud to lead the strategy, roadmap, and delivery of their Salesforce Sales Cloud platform. This role involves optimizing lead management, opportunity workflows, and customer lifecycle engagement while partnering with various cross-functional teams to align business needs with scalable Salesforce capabilities.

Responsibilities:

• Lead the strategy, roadmap, and delivery of Salesforce Sales Cloud enhancements that improve sales agent experience and drive measurable business impact.

• Partner closely with sales leaders, operations, marketing, pricing, finance, legal, architects, and IT to align business needs with scalable Salesforce capabilities.

• Own and maintain the Sales Cloud roadmap, ensuring alignment with product vision, business strategy, and ROI.

• Gather requirements and create user stories through collaboration with cross-functional stakeholders.

• Prioritize backlog items, plan iterations, and actively participate in SAFe Agile Program Increment (PI) planning.

• Define end-to-end user experiences and document critical process flows and data integration needs.

• Lead product development and testing efforts in partnership with Product Owners and Solution Architects.

• Align Sales Cloud enhancements with broader enterprise platform initiatives to ensure seamless system integration.

• Serve as a subject matter expert on Sales Cloud usage across phone, field, and digital sales channels.

• Analyze user engagement, adoption, and system performance to identify opportunities for improvement.

• Champion user testing, stakeholder approvals, and cross-functional readiness for releases.

• Develop visuals, user journeys, and communication tools to support stakeholder alignment and feature adoption.

• Translate complex technical concepts into clear, actionable insights for business stakeholders.

• Tailor solutions to meet the unique needs of residential and small business sales lifecycles, balancing simplicity, compliance, and customer experience.

• Track post-launch performance and adoption to measure impact and inform future enhancements.

Qualifications:

Required:

• Bachelor’s degree required.

• 5 years of Product or Program Management experience.

• 2 years of experience with Salesforce, with a proven track record of using out-of-box features to drive adoption, efficiency, and better sales performance.

• Strong experience working with sales teams and improving the sales agent experience through technology.

• Excellent communication and facilitation skills with experience presenting to executive leadership.

• Data-driven mindset with ability to move between strategic vision and technical detail.

• Skilled in prioritizing and sequencing work in alignment with business impact.

• Comfortable operating independently in a fast-paced, cross-functional environment.

Preferred:

• Familiarity with Salesforce Revenue Cloud (Advanced) and related Sales Cloud tools.

• Experience with Atlassian Jira, Confluence, and SAFe Agile methodologies.

• Product Owner/Product Manager certification.

• Advanced understanding of IT system architecture and enterprise system dependencies.

Company:

ADT is a security company that provides smart home solutions and business security. Founded in 1874, the company is headquartered in Boca Raton, Florida, USA, with a team of 1001-5000 employees. The company is currently Public Company.