Senior ServiceNow Data Architect

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Job Summary:

Bank of America is a financial institution that offers credit cards, home loans, and auto loan services. The Senior ServiceNow Data Architect is responsible for defining an architectural vision and solution that supports the strategic outcomes of the Service Management function, focusing on data architecture, integration, and governance.

Responsibilities:

• Works across the business, operations and technology to create the solution intent and architectural vision for complex solutions and prioritize functional and non-functional requirements into a technology backlog to enable the technology roadmap and functionality to support evolving capabilities and services

• Contributes to the creation of the architecture roadmap of defined domains (Business, Application, Data, and Technology) in support of the product roadmap and the development of best practices including standardized templates

• Clarifies the architecture, assists with system design to support implementation, and provides solution options to resolve any architectural impediments

• Facilitates solution driven discussions, leads the design of complex architectures, and finds creative solutions through knowledge of domain, practical experiments, and proof of concepts while ensuring architecture is flexible, modular, and adaptable

• Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions

• Supports the team as needed to select the technology stack required for solutions and helps select preferred technology products

• Performs design and code reviews to ensure all non-functional requirements are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)

Qualifications:

Required:

• 5-8 years of experience in data architecture, with at least 3-5 years of hands-on experience specifically with ServiceNow

• Must have active TOGAF (The Open Group Architecture Framework) certification

• Strong experience in data modeling, database design, and management of data systems

• Proficient in ServiceNow data schema and architecture, including tables, fields, and relationships

• Expertise in ServiceNow IntegrationHub, REST, SOAP APIs, and other integration tools

• Solid knowledge of relational databases (e.g., MySQL, MS SQL) and NoSQL databases.

• Experience with enterprise data warehouse, reporting and visualization solutions (e.g. Snowflake, Teradata, Tableau)

• Familiarity with ServiceNow modules like ITSM, ITOM, and HR Service Delivery

• Strong understanding of data governance, data privacy, and security protocols

• Strong knowledge of data quality, correctness and completeness related metrics and controls

• Knowledge of industry best practices for data management and integration

• Excellent problem-solving and analytical abilities to troubleshoot data issues and implement effective solutions

• Strong verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders

• Ability to lead and mentor junior team members

Preferred:

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) certifications

• Experience with ServiceNow Performance Analytics or other BI/analytics platforms

• Familiarity with Agile/Scrum development methodologies

Company:

Bank of America is a financial institution that offers credit cards, home loans, and auto loan services. Founded in 1998, the company is headquartered in Charlotte, North Carolina, USA, with a team of 10001 employees. The company is currently Public Company. Bank of America has a track record of offering H1B sponsorships.