What are the responsibilities and job description for the Technology Support III- ServiceNow Business Analyst position at Jobright.ai?
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Job Summary:
JPMorganChase is a leading financial services firm, and they are seeking a Business Analyst to support process improvements and key initiatives. In this role, you will drive operational efficiency through data analysis, collaborate with stakeholders, and enhance processes within the ServiceNow platform.
Responsibilities:
• Collaborate with stakeholders to identify business requirements and opportunities
• Develop and document business processes and workflows
• Facilitate requirements gathering sessions with stakeholders
• Create and maintain technical documentation
• Manage data within ServiceNow using the Common Services Data Model (CSDM)
• Provide daily support and maintain operations in ServiceNow for GTI Data Governance, including communicating with end users, analyzing data / trends, and escalating issues
• Create and maintain data management dashboards
• Continually adapt operations with the firm’s evolving data strategy, frequently onboarding and executing tactical processes while simultaneously building strategic solutions for process automation
• Partner with IP Incident, Problem and Change Process Leads to ensure optimal levels of support are maintained and delivered
• Manage data management BAU queues within the required SLA prioritizing work effectively so that critical data management outcomes are achieved
• Monitor and engage in development initiatives within ServiceNow that could change or impact the IP Data Management goals and priorities
• Support and test any ServiceNow releases that have impact to current Data Management workflow
• Have exemplary attitude towards delivering Customer Experience (Cx) as it relates to Data Management outcomes
• Help drive tool improvements in ‘how data is consumed’ and lead opportunities for the enhancement of data management integrations to optimize business benefit to firm
Qualifications:
Required:
• University Graduate with 2 years’ experience in the financial services or related services industries
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience in ServiceNow CMDB or other Data Governance Practices is required
• Capable of working independently as a self-starter, and collaboratively within a team environment
• Excellent presentation and communication skills, both verbal and written
• Excellent analytical skills, especially using Microsoft Excel and Dashboards
• Ability to interface and work with multiple teams across regional boundaries and communication channels
• Demonstrated ability to interact and work effectively with stakeholders across large organizations
• High tolerance for ambiguity matched with a desire to create structure and drive results
Preferred:
• AI & ML experience is a plus
Company:
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. Founded in 2000, the company is headquartered in New York, New York, USA, with a team of 10001 employees. The company is currently Public Company. JPMorganChase has a track record of offering H1B sponsorships.
