What are the responsibilities and job description for the IT Support Consultant position at Jobs@UIOWA?
Information Technology Services (ITS) at the University of Iowa is seeking an Extended Technical Support Consultant to provide direct support, consultation, guidance, and training to users and identify technical solutions. This role will be responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in a PC and Macintosh environment.
Duties to include:
- Installation and maintenance of software, hardware, and licensed inventory tracking.
- Basic training in the use of supported systems.
- Administering public resource areas and explaining technical concepts to non-technical users.
This role will require considerable interaction with University staff and will require the ability to convey knowledge about information technology services, policies and procedures through excellent interpersonal skills and the ability to connect customers with the right solutions to meet their needs.
For a full job description, please send an email to melanie-bell@uiowa.edu.
About IT Services:
Our mission is to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We strive to cultivate a workforce culture of commitment to diversity, equity, and inclusion. We embrace this commitment as mission-critical, not just compliance-driven, and embed it in hiring, incentive, retention, and career-development practices and initiatives.
Required Qualifications:
- Bachelor’s degree in an appropriate discipline, or an equivalent combination of education and related experience in technical support may also serve to meet this requirement.
- Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management,
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service, and teamwork skills (including with technical peers.)
- Physical ability to routinely move, carry, and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience supporting Apple personal computers and laptops.
- Experience in a healthcare or dental setting.
- Experience managing workstations using MECM or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Position and Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Melanie Bell at melanie-bell@uiowa.edu.
There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents our commitment to diversity, equity, and inclusion.