What are the responsibilities and job description for the IT Technical Support Specialist position at Jobs via Dice?
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Objectives of this role
Objectives of this role
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Handle business-critical IT tasks and system improvements
- Enable faster and smarter business processes and employee productivity
- Research and evaluate emerging technologies, hardware, and software
- Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.
- Responsibilities
- Install, configure, and support workstation software, hardware, printers, and phones
- Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
- Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Train employees in using software and hardware, and provide technical support when needed
- Required skills and qualifications
- Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
- Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
- Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
- History of working in an Active Directory domain environment
- Proficient at software installs and troubleshooting
- Some networking knowledge, along with the ability to troubleshoot network issues from the command line.