Manager of IT Application Support

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Manager of IT Application Support

Salt Lake City, Utah

Contract-to-Hire

$63 to $67 per hour contract with a conversion salary of $120K to $130K annually bonus

Summary

The Manager of IT Application Support leads a team responsible for the stability, availability, and continuous improvement of enterprise applications. This role manages day-to-day support operations, owns escalation and incident response, and partners with business and technology teams to ensure reliable application performance. The position blends technical oversight, people leadership, and operational excellence.

Responsibilities

• Lead and develop the Application Support team, including performance management and coaching
• Own incident, problem, and change management for critical applications, including escalations
• Ensure SLA adherence and timely resolution of application issues
• Drive root cause analysis and corrective actions for high-impact incidents
• Maintain application documentation and knowledge base content within service management tools
• Collaborate with business partners, vendors, and IT teams to align support with organizational priorities
• Monitor support metrics and implement process improvements and automation initiatives
  
  

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• 5 years of experience in IT application support environments
• 2 years of experience in a leadership or supervisory role
• Experience supporting enterprise applications, databases, and integrations
• Strong understanding of IT service management practices; ITIL experience preferred
• Proficiency with service management and ticketing platforms (e.g., ServiceNow, Jira)
• Knowledge of application lifecycle management and systems support frameworks
• Familiarity with cloud-hosted applications and SaaS platforms
• Experience managing vendor relationships and third-party support providers
  
  

Bonus Skills

• Experience driving operational metrics and service performance reporting
• Background in automation or scripting to enhance support efficiency
• Familiarity with monitoring and application performance tools
• Experience supporting large-scale, mission-critical platforms
• Strong communication skills with the ability to engage technical and non-technical stakeholders
  
  

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.