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Senior WMS Software Implementation Consultant
Solon, OH, OR Erlanger, KY, USA
6-12 Months
What You Will Do:
Senior WMS Software Implementation Consultant
Solon, OH, OR Erlanger, KY, USA
6-12 Months
What You Will Do:
- Act as the Subject Matter expert on the customer software platform applications across multiple end-clients.
- Train consultants in the best practice use and implementation methodology of the software platform.
- Analyze and find solutions for escalated decisions, risks, issues and change requests during the day-to-day interactions with the client and project team.
- Manage end-client expectations to increase perception of competence, skill, and customer focus of the software project team.
- Manage end-client expectations to increase perception of value in the software applications to their business and profitability.
- Mentor/Develop consultants to grow their skills with applying software applications in their specific end-client's warehouse operations.
- Ensure project teams follow the specific software implementation methodology to meet and exceed expectations of end-clients concerning functionality, timeline and budget.
- Provide suggested improvement to the software implementation methodologies to improve impact on profitability.
- Excellent requirements gathering skills to gather and interpret all necessary information including technical requirements for implementations.
- Bachelor's degree in supply chain management / logistics preferred.
- Previous software implementation experience with WMS/WES/WCS or similar applications.
- Previous consulting experience working with and leading customers.
- Proficient in Microsoft Office suite, SmartSheets and Azure DevOps.
- Keen attention to detail with strong follow through skills.
- Disciplined, self-starter with the ability to multi-task and to work autonomously.
- Excellent written and verbal communication skills with the ability to relay information in a timely manner, especially requirements gathering.
- Ability to decipher application output error logs.
- Knowledge to read and develop SQL is preferred.