What are the responsibilities and job description for the Service Now position at Jobs via Dice?
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due to Federal Compliance
Work on SNOW deliverables
due to Federal Compliance
- ServiceNow Expertise
- Strong knowledge of CMDB module, CI classes, and relationships.
- Experience with Discovery, Service Mapping, and Integration Hub ETL.
- Familiarity with ITOM and ITSM processes (Incident, Change, Problem).
- ITIL Framework
- Solid understanding of Configuration Management principles and ITIL v4.
- Data Management
- CI lifecycle management, data normalization, and duplicate elimination.
- Automated discovery and reconciliation tools.
- Integration & Scripting
- Ability to configure integrations with SCCM, AD, and other systems.
- Basic scripting (JavaScript, Glide API) for workflow customization.
- Reporting & Governance
- CMDB Health Dashboard, audit reports, and compliance checks
Work on SNOW deliverables