What are the responsibilities and job description for the Sr. Client Advocate (Hybrid) position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, TM Floyd & Company, is seeking the following. Apply via Dice today!
We're hiring a Sr. Client Advocate for an onsite role in Columbia, SC. This role offers a hybrid schedule, with onsite work required Tuesday through Thursday.
Skills & Qualifications:
TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
TM Floyd & Company participates in E-VERIFY.
AAP, EEO
We're hiring a Sr. Client Advocate for an onsite role in Columbia, SC. This role offers a hybrid schedule, with onsite work required Tuesday through Thursday.
Skills & Qualifications:
- Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship
- 7 years of IT-related experience to include experience in client relationship management, IS marketing, and process/product improvement
- Experience with Infrastructure: Windows Server, Linux, IBM mainframe
- Knowledge of Databases: Oracle, SQL Server, DB2
- Familiarity with Security Tools: Okta, Splunk
- Networking & Hardware: Dell EMC, Cisco UCS
- Cloud & Virtualization: Azure, AWS, VMware
- Act as the voice of the customer within the organization, ensuring their needs and feedback are addressed
- Build and maintain trusted relationships with the customer, serving as a point of escalation for complex issues
- Collaborate with internal teams to resolve customer concerns promptly and effectively
- Educate customers on products, services, and best practices to maximize value
- Monitor customer satisfaction and identify opportunities for improvement
- Provide insights to influence development and service enhancements
- Bachelor's Degree or equivalent experience
TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
TM Floyd & Company participates in E-VERIFY.
AAP, EEO
Salary : $53