What are the responsibilities and job description for the Customer Reliability Engineer (Entry Level) position at John Crane?
Customer Reliability Engineer (Entry Level)
- Port Arthur, TX, USA (Onsite)
Company Description
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
Job Description
- Assists operations with tear-down, inspection, and assembly of mechanical seals as part of a training rotation to become familiar with mechanical seals.
- Performs failure analysis on mechanical seals and inputs findings into John Crane’s reliability management software.
- Reviews customer applications and makes recommendations.
- Troubleshoots applications and analyzes, evaluates, and rectifies seal operation problems and failures.
- Communicates orally and in writing with company personnel providing feedback, recommendations, and technical assistance, which may include making technical presentations to management.
- Solves problems on existing installations regarding material changes or modifications of equipment, seal, or auxiliary equipment.
- Reviews overall seal and component part materials, proposals, layouts, installation, assembly, and detail drawings.
- Prepares reports and recommendations to management and assists in development and management of partnership programs.
- Observes and reports field performance results; collects and evaluates customer data, while working with local John Crane office and sales representatives.
Qualifications
- Requires Bachelor of Science in Mechanical Engineering.
- Experience with mechanical seals, rotating equipment, and basic engineering principles applied to perform work assignments preferred.
- Strong knowledge of personal computers, MS Office, and machining practices.
- Capable of handling multiple priorities simultaneously in a demanding environment and complete tasks in a timely and efficient manner.
- Effective written and verbal business communication skills. Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
- Ability to complete tasks in a timely and efficient manner.
- The ability to effectively work within diverse teams locally and across functions.
- Must be available to travel and open to relocation, if needed.
Additional Information
With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.
Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits, while helping engineer a better future.
