Security Service Technician

What you will do As a critical part of the team, the Commercial Installer works onsite with our commercial customers to set up and program their integrated fire and security systems. The Commercial Installer also dismantles and reconstructs equipment, when necessary, in both new construction and existing buildings. This skilled position involves installing wiring, programming, troubleshooting, configuring, commissioning, and servicing Fire Alarm Systems, Access Control, and CCTV Systems as well as other related building system products at customer sites including panel repair/reprogramming, device replacement/repair, resolving low voltage circuit troubles and system testing. The position involves the installation and programming of fire alarm, security, and access control system panels. Organize and effectively utilize technical resources, information, material, and support to ensure efficient execution of all assigned tasks. Travel required, using the provided company vehicle and equipment if/as needed. How you will do it Perform installation/programming on integrated security and fire alarm systems Capable of installing cabling, field equipment & control equipment enclosures in customer locations according to the national electric code, company and customer guidelines. Respond to customer service calls in a timely and efficient manner, troubleshoot, and repair as needed. May be required to participate in after-hours service program as needed if demand requires. Communicate with central dispatch on current installation status and receive updates on outstanding customer issues. Contact customers prior to the date of scheduled installation to verify the schedule. Test’s operation of systems to the signal-receiving center to properly establish service. Coordinates installations with AHJ/police/fire departments and handles necessary records of completion Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals. Supervise and inspect the installation of equipment to meet customer and contract specifications Complete necessary certification courses on internal and external products used. Complete and submit all required task-related, activity, productivity, and other documentation promptly. Complete daily job updates and safety tasks as required. Can use electronic test equipment to troubleshoot complicated problems during installation. Readjust equipment, repair or replace inoperative equipment and test for operation Knowledge of computer programs including word processing, spreadsheets and databases; CCTV and access control systems; media storage. Ability to plan, organize and prioritize work paying close attention to details. Ability to communicate effectively, orally and in writing, while establishing and maintaining cooperative working relationships. Ability to analyze information. Can work unsupervised to complete installation jobs and is self-motivated to complete jobs. Capable of using hand and power tools to properly mount and secure equipment Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables, wires and strapping Drill holes for wiring in wall studs, joists, ceilings, and floors. Conduct End- User training. Ability to isolate trouble to a customer network, where applicable What we look for Required High school diploma, GED, or equivalent. Significant background (3 year experience) in Digital & Analog Camera Systems. Significant background (3 year experience) in Access Control Systems. Significant background (2 year experience) in Fire Alarm Systems. Understanding of the function and design of Alarm Systems. Experience with IP addressable security devices (2 years). Must be computer literate to include advanced TCP/IP networking skills. Experience in reading and interpreting blueprints, submittals, and operational/product manuals Experience with hand tools test equipment, multi-meter usage, digital analyzer and commissioning devices Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. Able to work flexible hours including weekends to meet customer requirements Overnight travel and work may be required Demonstrate a high level of customer service Ability to lead & work well with team members Ability to adhere to, implement, and always follow safety guidelines and procedures Strong organizational skills, a positive attitude, and an ability to learn quickly Possess a valid driver’s license and driving record that meets company requirements Able to pass a pre-employment background and drug test Able to obtain and retain any licenses that are required by National, State, and Local codes Entry level understanding of Network concepts and architectures. Preferred Associate Degree or 2-year technical school program graduate preferred. An industry-recognized apprentice training program may be substituted for the formal education requirement. Specialized training/ certification in the following categories: Access Control (at least 1 certifications from the following) Prowatch Software House C-Cure 800 or C-Cure 9000 Kantech CCTV- IP (at least 1 certifications from the following) Axis Tyco American Dynamics Additional experience a plus: MCSE, CCNA, Surveillance Systems, Intrusion Detection Systems, Perimeter Intrusion Detection Systems and Security Gate Operators. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers. #TechHiring Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.