Customer Service Representative

What you will do:

• As a Customer Service Representative you will provide world-class support to customers in a busy call-center environment, via incoming phone, e-mails, faxes and online support.
• Handle pre-purchase requests from the sales team. This includes order availability, pricing questions, freight quotes, credit status, and order status. All inquiries should receive a response within 24 hours of receipt.
• Order Entry: Input and expedite customer orders into computer database within 24 hours of receipt. This role is responsible for all aspects of order accuracy including but not limited to address, terms, carrier, pricing/commissions, order status, and product availability. Monitor and provide accountability for order completion through daily reporting.
• Work closely with the internal teams to assure orders are assigned the appropriate ship dates, to monitor order status for timely shipment, and communicate proactively with customers on order completion and shipment.
• Organization and consistent follow-through is needed to support seasonal turnaround deadlines. Strong communication and coordination with other departmentswill ensure customer satisfaction.
• Does require technical troubleshooting on our products by phone and email.
• Off-season projects will be required – These may include customer service surveys, telemarketing campaigns, database maintenance, process improvement assistance, etc.

 What you need to succeed:

• High school diploma or equivalent. Some college preferred.
• Previous customer service experience- non-retail preferred.
• This position will require an individual who is resourceful, persistent, has strong ability to learn products and processes, and possesses excellent verbal and written communication skills.
• Ability to function, often under pressure, without continuous supervision.
• Computer literacy in Microsoft Office (Word, Excel, PowerPoint). Familiarity with JDE and Business Objects software systems a plus.
• Previous office setting experience a plus.

A few pointers about our culture:

• Entrepreneurial spirit and innovation are in our bones! We authentically innovate trusted equipment that gets people out there.
• We are laser-focused on our consumers, and passionate about inspiring people to actively engage with the amazing awe of the outdoors again and again.
• We strive to create meaningful, healthy change in the world as individuals and as a family of brands.
• We value team members who are willing to wear many hats; who take personal initiative, anticipating what needs to be done, and figuring things out to make them happen; but who are also willing to ask help, to assist others and work together.

 What you will receive:

• Share in the company’s success with competitive base salary, with additional earning potential through participation in the annual discretionary cash profit sharing program, eligibility for annual pay increases, and employee stock purchase plans.
• Find work/life balance with generous Paid Time Off and holiday benefits, a full benefits package, and broad range of employee support and fitness and wellness plans.
• Further your career with performance development and training opportunities, including our tuition assistance program.
• Have fun at work, enjoying a collaborative and casual work environment, participating in fun company events, and taking advantage of great employee discounts on all our outdoor recreational products.
• Plan for your future with our 401(k) with company match and deferred retirement contributions, Sons & Daughters Scholarship program, life and LTD insurance, employee stock purchase plan, and more.