What are the responsibilities and job description for the Customer Service Representative position at Johnston County, NC?
Description
Located in the eastern half of North Carolina and part of the Research Triangle Region, Johnston County is part of the fastest growing region of the state. Johnston County is the fastest growing county in the state with a population of 216,000 residents.
Hiring salary range is commensurate with experience and excellent benefits package available. Benefits include health, dental, vision, retirement,401k, paid holidays, sick leave, and more. To learn more, visit www.myjcbenefits.com
Final candidates subject to pre-employment background check (includes criminal and motor vehicle records).
Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience listed on the application itself, not in supplemental documents attached. Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted.
Duties and Responsibilities
Position performs a variety of duties including collecting payments for utility accounts, establishing new customer accounts, preparing work orders, greeting and directing customers to appropriate personnel, handling incoming phone calls, providing information about departmental policies and functions, receiving and documenting customer inquiries, problems and/or complaints and communicating to the proper respondent.
Knowledge, Skills and Abilities
Multi-task, possess effective written and oral skills, tact, courtesy and firmness as well as organization and detail oriented skills. Conflict resolution skills a must. Excellent mathematical and computer skills, cash handling experience, and strong public contact experience required. Ability to speak Spanish is beneficial.
Desired Education and Experience
High School graduate with advance course work in Business Administration, Office Technology or equivalent education/experience.
Johnston County provides a comprehensive, affordable insurance and benefits program.
Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!
Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com
- This description applies to benefits eligible positions.