What are the responsibilities and job description for the BUDTENDER (Customer Experience Specialist) position at JOINT OPERATIONS?
The Customer Experience Specialist (Budtender) collaborates with the dispensary’s management team to ensure every guest receives the highest level of hospitality and experiences cannabis shopping and education in the best way possible.
ESSENTIAL RESPONSIBILITIES
- Have fun!
- Be kind!
- Be respectful!
- Have more fun!
- Provide excellent service for all guests while engaging with authenticity to keep hospitality at the highest level
- Educate guests on our cannabis products and ancillaries while customizing recommendations
- Act as a brand ambassador while consistently maintaining productivity
- Follow proper cash handling of all guest transactions
- Fulfill and process online and in-store orders accurately and efficiently
- Maintain a cleaned, stocked, and organized workspace
- Follow all dispensary procedures according to local and state regulations and company policies
- Maintain operational excellence at all FOH & BOH workstations
- Support the operational and performance goals of the dispensary
- Ensure that all safety protocols and procedures are followed
- Continuously get educated on cannabis products and industry trends
- Perform all opening and closing duties as required/assigned
- Adapt to all changes in business needs and guest flow
- Follow reasonable instructions from leadership team showing flexibility with delegated tasks
- Contribute to the team morale by ensuring the highest level of engagement is consistently applied
- Assist in other duties as assigned to ensure the team, department, and company division maintain success
NOTE: The facility contains confined spaces that may only be accessible by ascending/descending stairwells while traveling throughout building. Must be able to stand for prolonged periods of time, bend, kneel, squat, and twist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
QUALIFICATIONS
- JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
- Must be 21 years of age or older
- Retail Experience, 2 years (preferred)
- Excellent Communication and Guest Service Skills
- Proficient Math, Cash Handling Skills and Organizational Skills
- Strong Knowledge of Standard POS Systems and Interfaces (preferred)
- Dispensing Organization Agent Identification Card issued by the Massachusetts Cannabis Control Commission(able to obtain)
BENEFITS: Full Time Employees
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- Flexible schedule
- Life insurance
- Employee discount
- Flexible spending account
- Health savings account
Job Type: Part-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Monday to Friday
- Rotating weekends
COVID-19 considerations:
JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
Ability to commute/relocate:
- Rowley, MA 01969: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
- Retail: 1 year (Required)
- cannabis: 1 year (Preferred)
Work Location: In person
Salary : $19