What are the responsibilities and job description for the Customer Service Representative position at Jolliff Glass?
Position Overview:
Our Customer Service Reps are the first person the customer sees in the office or hears on the phone. It is important we make a good first impression. The position includes greeting walk in customers or phone customers. Also you will be asked to do basic administrative duties, responding to customer requests such as giving quotes, scheduling appointments, ordering parts, supplies, and maintaining inventory accurately. When on the phone you must project a professional company image and be able to resolve customer issues. When customers come to the office you must greet them with a smile and let them know you are there to help. This role requires multi tasking (at times handling multiple phone lines), prioritizing, and scheduling for customers.
Day to Day Responsibilites:
- Answering incoming calls, identifying customer needs, explaining services and/or options, scheduling appointments with customers and our installers.
- Prepare work orders
- Order glass efficiently and correctly
- Maintain Inventory
- Follow up with customers and technicians on all work to be completed or has been completed.
- Process payments and closing out work orders to be prepared for billing.
- Provide above and beyond customer experience.
Qualifications:
- Friendly and positive attitude
- Strong customer service skills
- Detail oriented and able to multi-task
- Organized and able to prioritize
- Flexible, dependable, and punctual
- Excellent communication skills
- Minimum of 1-3 years of office experience preferred
- Proficient PC skills (Word, Excel, Outlook, Internet)
- High School Diploma or Equivalent
Job Type: Part-time
Pay: $14.00 - $18.00 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Ability to commute/relocate:
- Peoria, IL 61615: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Microsoft Powerpoint: 1 year (Preferred)
Work Location: One location
Salary : $14 - $18