What are the responsibilities and job description for the Full Time Member Service Rep II (Branch Ops) position at Jolt Credit Union?
Jolt Credit Union is seeking a Full time Member Service Rep II (Branch Ops) for our Essexville branch. Are you passionate about providing friendly and accurate service? Are you happy to inform members about products and services that will benefit them? If you're ready to give it all you've got, every day and everywhere, it's time you join the Jolt Credit Union Team!
At Jolt, we're member focused and community active. Energetic, motivated, empathetic, and community service-oriented people will be the best equipped to join our vibrant organization. We truly believe that each employee makes a significant contribution to our success. If you enjoy working in a fast-paced environment, have a craving to help others and are committed to promoting camaraderie in a team atmosphere, we enthusiastically invite you to join Jolt Credit Union.
We offer:
- 4 competitive medical plan options
- Dental and vision insurance
- 401k with matching
- Flexible Spending Account(s)
- Employee Wellness Program with quarterly bonus incentives
- Life insurance and AD&D options
- Short and Long-Term Disability
- Employee Assistance Programs
About this position:
Financial Institution branch experience strongly preferred. Customer service experience is a must.
The Member Service Rep II is primarily responsible for the following:
- Deliver service to both members and coworkers that is in alignment with our Service Promise: "Giving it All We've Got, Every Day and Everywhere"
- Credit union product promotion and recommendations
- Verifying cash in drawer at beginning and end of day
- Processing deposits, loan payments, VISA payments, and other types of payments
- Disbursing account withdrawals and cashing checks
- Process other transactions relative to accounts, credit cards, loans, etc.
- Issuing Cashier's checks
- Cashing U.S. Savings Bonds
- Responding to member inquiries (interest rates, account balances, etc.)
- Assisting with balancing branch, vault, ATM, etc.
- Assist members with online & mobile banking.
- Process basic Account Modifications (name/address/passwords)
- Add and delete products and joint account owners
- Set up auto transfers for members
- Issue certificates
- Assist members with opening accounts, including Money Market, Super Saver, Kasasa Saver accounts, Kasasa Checking, Checking, and Teen Debit accounts.
- Close member accounts
- Open, close, disburse, and process contributions for IRAs.
- Conduct new member onboarding weekly calls.
- Process credit pay transactions.
- May assist with training of new employees.
A successful Member Service Rep II will also possess the following skills and abilities:
- Able to maintain a high degree of confidentiality
- High degree of accuracy
- Personable, conscientious, patient, and confident
- The ability to lift up to 50 pounds, stand for long periods of time or move from sitting to standing frequently
- The ability to enter data using a keyboard, type, perform basic calculations, and count cash with accuracy
- Possess good alertness, concentration and memory
- Possess excellent verbal and written communication skills, problem solving ability, judgment, and comprehension
