Transportation Coordinator

Position Title: Transportation Coordinator

Department: Operations/Logistics

Reports To: Logistics and Customer Service Manager

Location: Remote

Salary: $50,000 - $65,000 DOE

Classification: Full-Time Salary Non-Exempt

Position Overview

The Transportation Coordinator is a highly organized and self-sufficient individual responsible for planning, coordinating, and executing outbound and inbound transportation activities to ensure timely, cost-effective, and compliant movement of products. This role serves as a key liaison between internal teams, warehouses, carriers, and customers, supporting daily execution while maintaining visibility, accuracy, and proactive communication across all shipments.

This position is detail-oriented, customer-focused, fast-paced, and highly collaborative, with a strong focus on execution, problem-solving, and continuous improvement.

Key Responsibilities

·        Coordinate daily inbound and outbound shipments across multiple modes (FTL, LTL, parcel, intermodal, etc.)

·        Tender loads to approved carriers and confirm acceptance, rates, and pickup/delivery details.

·        Creates spot quote requests, selects cost-effective carriers, and ensures timely delivery of customer orders.

·        Track order and shipment progress from order entry through delivery.

·        Identify, track, and resolve shipment discrepancies with accuracy, empathy, and urgency.

·        Respond promptly, professionally, and warmly to customer delivery inquiries via email, phone, and chat in accordance with company service standards.

·        Schedule pickups, deliveries, and warehouse appointments as required.

·        Prepare and manage shipping documentation including BOLs, packing lists, and delivery instructions.

·        Serve as a primary point of contact for carriers, warehouses, and 3PL partners.

·        Proactively communicate shipment status, delays, and exceptions.

·        Support carrier relationship management through clear communication and issue resolution

·        Monitor in-transit shipments and provide real-time updates as needed

·        Troubleshoot delivery issues, delays, shortages, damages, or missed appointments.

·        Escalate critical issues appropriately and support root-cause analysis.

·        Provides communication of service issues to appropriate personnel and departments, both internal (Jones) and external (Customer).

·        Maintain accurate shipment records, rate confirmations, and tracking details in TMS/ERP systems.

·        Support freight invoice review and validation against agreed rates.

·        Ensure compliance with company transportation policies and customer requirements.

·        Collaborate closely with Customer Service, Warehouse Operations, Sales, and Finance

·        Support high volume/ special programs, customer rollouts, promotions, or peak volume periods as needed

·        Contribute to process improvements, documentation, and execution planning

Qualifications and Experience

·        2 years of experience in transportation, logistics, supply chain, or freight coordination

·        Working knowledge of freight modes, carrier operations, and transportation terminology

·        Experience working with TMS, ERP systems, and freight platforms preferred

·        Strong organizational skills with the ability to manage multiple shipments simultaneously

·        Excellent communication skills (written and verbal)

·        High attention to detail and strong follow-through

·        Comfortable working in a fast-paced, deadline-driven environment

·        Results-driven, self-motivated professional

Preferred Skills

·        Experience coordinating shipments for food & beverage and/ or CPG industries

·        Familiarity with appointment-based deliveries and retailer compliance

·        Excel proficiency for tracking and reporting

·        Problem-solver mindset with a calm, solutions-oriented approach

What Success Looks Like

• Shipments move on time with clear visibility
• Carriers and internal teams experience strong communication and reliability
• Transportation data is accurate, organized, and audit-ready
• Issues are identified early and addressed proactively
• The logistics operation runs smoothly, including during peak or high-pressure periods

Benefits

·        Discretionary Annual Company Bonus Program

·        Paid Time Off (PTO) Vacation & Sick Leave

·        Paid Holidays (11 Days)

·        Paid Parental Leave

·        Paid Day Off for Your Birthday

·        100% employer-paid Medical, Dental, Vision, Disability, and Life Insurance for team members, plus an Employee Assistance Program (EAP) to support overall well-being.

·        401(k) Retirement Plan with Employer Discretionary Matching

Jones Soda is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This job description outlines the current requirements of the position. Duties and responsibilities may evolve over time and will be reviewed and updated as needed.