Field Service Technician I/II

Description

SUMMARY

Under general supervision, the Field Service Technician installs, maintains, and reads water meters; turns water service on and off; performs water system maintenance; performs underground utility location; analyzes and interprets data; communicates directly with customers, and performs a variety of other tasks associated with field service and relative to the assigned area of responsibility.

DISTINGUISHING CHARACTERISTICS

This series class specification defines and describes the nature and levels of work performed in the Field Service Technician job series.

Field Service Technician I is the entry to mid-level in the Field Service Technician series. At this level, incumbents learn and perform a limited range of the less complex or specialized work tasks, under closer supervision, with less latitude for independent action.

Field Service Technician II is the experienced, journey-level in the Field Service Technician series. At this level, incumbents perform the full range of tasks common to the classification series under less supervision while exercising discretion and independent judgment within established guidelines.

SUPERVISION   RECEIVED/EXERCISED

Positions receive close to general supervision from a department head, manager, or supervisor, as assigned.

The Field Service Technician II has the responsibility to lead and guide staff, as well as provide training and provide technical and functional direction to staff engaged in related duties. 

EXAMPLES OF DUTIES

1. Reads and records water meters manually or using an electronic recording device; uploads and downloads readings to and from computerized customer service database and makes necessary calculations for service start up and/or accountability; responds to requests for exception re-reads, zero-reads, and/or other reading needs.
2.  Installs new or replacement water meters and ensures they are registering properly; accurately GPS meter using electronic hardware and software, operate meter data management system (i.e., GeoViewer); 
3. Maintains and cleans in and around meter boxes; performs routine maintenance on meters and associated devices; repairs meter leaks and performs other related repairs, and replaces meter boxes and lids.
4. Turns water service on and off for customers, both during normal working hours and during on-call hours; explains District policy relative to the field. 
5. Provides customer service by responding to customer inquiries at their home or business, including answering questions regarding meter leaks, water pressure, water quality, or high consumption readings; report water savings and identify water conservation opportunities; and analyzes and interprets consumption data. 
6. Locates, identifies and marks distribution system facilities, including valves, fire hydrants and blow-offs; advises the USA Locates organization; assists in updating District’s water mapping and atlas functions. 
7. Assists in day to day District operations and maintenance as required including but not limited to maintenance, installation, and repair on water distribution appurtenances and lines, service installation, customer service, facility maintenance, and on-call duties;
8. Completes forms, reports, standard operating procedures utilizing computer/tablet/smart phone.
9. Performs inventory duties, and maintains necessary supplies, tools, and equipment in district vehicle;
10. Performs daily and weekly inspections of assigned District vehicle, makes minor repairs/replacements; advises supervisor of needed repairs or replacements that need additional assistance.
11. Regular attendance at the work site, attends meetings, and responds to call-outs after hours, weekends, and holidays;
12. Participates in the District's "on-call" rotation as assigned.
13. Operates a District vehicle on a daily basis in a safe and effective manner.
14. Opens, closes and locks District buildings, sets and inactivates building alarm, and performs building security functions;
15. Maintains, raises, lowers, replaces flag as needed;
16. Performs other duties related to the classification as assigned.

Requirements

FST I

Experience: A typical way to obtain the experience would be to have a minimum of one (1) year of experience reading meters, preferably with a public utility.

Education and/or Training: 

• High school diploma or equivalent; 
• Continuing education units are required to maintain certifications and are the responsibility of the employee with support from the District; 

Certificates, Licenses, Registration: 

• Must possess and maintain a State of California issued Class "C" driver’s license.
•  Must possess and maintain or have the ability to obtain within 9 months of appointment: State Water Resources Control Board (SWRCB) Grade I or higher Water Distribution Operator Certificate.

FST II

Experience: A typical way to obtain the experience would be to have a minimum of two (2) years of experience in the position of Field Service Technician I. Must be fully trained and have expert-level knowledge of routes and meter reading software, and all essential functions of the position.

Education and/or Training: 

• High school diploma or equivalent; 
• Continuing education units are required to maintain certifications and are the responsibility of the employee with support from the District; 

Certificates, Licenses, Registration: 

• Must possess and maintain a State of California issued Class "C" driver’s license.
• Must possess and maintain a State Water Resources Control Board (SWRCB) Grade II or higher Water Distribution Operator Certificate.

Salary : $21 - $33