What are the responsibilities and job description for the Relationship Manager-Payments-Vice President position at JPMorgan Chase?
You are a strategic thinker, passionate about delivering solutions to clients, and have experience in relationship management. You have found the right team.
As a Relationship Manager within Merchant Services, you will primarily be responsible for a select portfolio of global large corporate clients. You will partner closely with the firm-wide bank coverage team, including Wholesale Payments Treasury Services. As a Sr. Relationship Manager, you will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio. You have proven strategic relationship management and cross-selling success in the payments processing industry with a deep consultative skill set and experience.
Job Responsibilities
- Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction.
- Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, Wholesale Payments Treasury Services, FX and Card Services to optimize product and service delivery.
- Acts as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
- Establish and maintain strong internal partnerships with respective JPMorgan Chase coverage teams through on-going collaboration and communication.
- Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of Wholesale Payments, Treasury Services.
- Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations.
- Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business.
- Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.
Required qualifications, capabilities, and skills
- Senior sales and account executive management with 8 years of strategic relationship management, business development and contract negotiation in the payments industry
- Experience managing complex clients
- Bachelor’s degree or equivalent experience required
- Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
- Experience and comfort level working with C-suite level client stakeholders
- Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
- Demonstrated ability to work across cultures with internal teams and external clients
- Exceptional relationship management skills
- Strong presentation skills
- Exceptional verbal and written communication skills.
- Ability to mobilize internal networks and resources; Travel Required
Preferred qualifications, capabilities, and skills
- Technology related experience
- Master’s in Business Administration
- Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry
