What are the responsibilities and job description for the Guest Service Agent position at JRNL TWO BUNCH PALMS LLC?
Guest Service Representative
Two Bunch Palms promotes health and wellness by providing a gratifying, organic, lush and sustainable resort environment with world class services.
Our guests are encouraged to define what wellness means for themselves, designing a unique experience consisting of healthier food options, world class Spa, movement & fitness classes, that balance the mind all while exploring our natural mineral waters, resulting in their greatest sense of well-being.
Our mission is to differentiate ourselves among the nation’s best known resort spas by taking advantage of our natural resources, spa offerings and healthy programs.
If you are dedicated to providing an exceptional guest experience, you may be just the person we are looking for to work as an employee with Two Bunch Palms.
Job Responsibilities:
• Deliver prompt, efficient and courteous service to guests in accordance with established standards.
• Welcome / Greet guests in a genuine and warm manner, performing check in and out processes efficiently and in a timely manner.
• Explains the property and spa treatments to guests concisely, using excellent communication skills.
• Monitors guests’ needs on a continual basis, ensuring all requests will be promptly fulfilled.
• Participates with others as a proactive team player to produce a smooth and well-rounded guest experience.
• Assists other employees with side work, opening/closing duties as necessary.
• Assist in all areas of the front office and spa when needed, TEAMWORK is a must
• Schedule lunches for therapists at appropriate times throughout the day.
• Above average multi-tasking skills.
• Thrives in a fast-paced environment.
• Ability to perform basic and intermediate math.
• Ability to use computer systems and other system applications such as Opera, Alice, Canary, Book4time, Ask suite, etc.
• Ability to present self in a professional, pleasant, confident and well-groomed manner.
• Ability to work effectively with other department employees and guests
• Work closely with spa group sales staff to accommodate group reservations
• Assist with room utilization with therapists
• Assist in all areas of the front office and spa when needed, TEAMWORK is a must
• Accountability for cash banks, deposits, and all POS transactions and reports.
• Follow all department policies and procedures.
Required experience:
• At least 18 years of age.
• High School Diploma or equivalent
• 2 years Customer Service in a hotel or retail store
• OPERA, BOOK4TIME and Alice familiarity is a HUGE Advantage!
Job Type: Full-time
Open Availability
Working weekends and holidays is a must!
Perks:
- 401k Plan
- Vacation Pay
- Sick Pay
- Dental Benefits
- Life Insurance
- Paid Holiday (6)
- Vision Benefits
- Paid Health Insurance Benefits (HMO Premium Employee Portion)
JRNL Two Bunch Palms is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.