What are the responsibilities and job description for the Laboratory Client Service Representative position at Jupiter Environmental Laboratories?
Benefits:
- 401(k)
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Stock options plan
- Vision insurance
- Responsible for assigned SOP and Method Reviews.
- Responsible for answering client calls and responding to client requests via phone or email.
- Responsible for filling out kit request forms and following up on sample kit completion.
- Responsible for scheduling couriers for sample pickups, sampling and kit drop-offs and updating Outlook calendar for these events.
- Responsible for preparing/scheduling main clearances, routine sampling for public water systems and private water testing.
- Responsible for reviewing COCs for accuracy and/or clarifying any ambiguous requests with the client. Notifying Sample Receiving of any discrepancies found as a result of login.
- Responsible for managing workload through backlog to meet client turnaround times.
- Responsible for client add-on requests and verifying with the laboratory that add-ons will be analyzed within hold time.
- Reviewing overall data results and QC prior to reporting.
- Responsible for creating/editing client profiles in LIMS, be able to add/delete analyses, add comments to reports and adjust turnaround time as requested.
- Responsible for creating case narratives in LIMS2K as needed.
- Utilize LIMS and IT parsers for reporting lab reports and electronica data deliverables (EDDs) and/or ADaPTs requested by clients.
- Responsible for providing clients with reports, either with verbal results or emailing reports as requested.
- Responsible for filing and routine scanning.
- Responsible for Bacteria testing and reporting. See Bacteria Analyst description for further details.