Senior Customer Consultant

SENIOR CUSTOMER CONSULTANT 

The Senior Customer Consultant will partner with the Dispensary Manager, Assistant Manager and Shift Supervisors to lead the team. This is a developmental role to help understand and learn different aspects of the business. The incumbent is responsible for leading by example; by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will be primarily responsible for learning how to open, close the dispensary.  The secondary part of the role is learning how to run the sales floor, problem solve customer issues and elevate the customer dispensary experience.  The Senior Customer Consultant will train, mentor, motivate, elevate, and inspire the team by always maintaining a positive and winning attitude.  

THE TEAM

Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.

Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 900 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times.
 
The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO™ as well as under the recently acquired brand, Nature’s Remedy and NuLeaf. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.
Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.

WHAT YOU WILL DO 

• Follow and uphold established protocols for sales and customer service to ensure customer satisfaction 
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team 

• May be responsible for monitoring and maintaining inventory levels; creating inventory list for restock (fulfillment store only), receiving deliveries, inputting inventory data into the system.
• Assist Customer Consultants in the consultation of customers to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our customers differently 
• Audit online menus for accuracy 
• Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift: 

• Correct cash handling and discount application 
• Verification of proper paperwork, documentation, and ID for customers, medical paperwork in Dutchie or MJ (POS systems) 

• Maintain an organized, clean store and merchandise standards  
• Support of open communication with the management team and other coworkers 
• Reporting of team member issues or customer situations to Manager on Duty 

• Execute store operations during scheduled shifts 
• Organize opening and closing duties as assigned. 
• Assist with training of new SOPs within the store 
• Floor supervisor – run the sales floor to coach and train on Unit Per Transaction and Average Dollar Sale  
• Maintain store cleanliness, adherence to compliance and state regulations 

• Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations (certain states labeled as an Agent in Charge or hold a Key holder badge, may require additional compliance duties by state regulations).
• Lead in the onboarding, training and development of new Customer Consultants in partnership with the Dispensary Manager 

EDUCATION, KNOWLEDGE, & EXPERIENCE 

• High School diploma or General Education Development (GED) required 
• Associate or Bachelor Degree in any field preferred 
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality 
• Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience (knowledge of retail environment)  

• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals. 
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills 
• Must be comfortable in high-volume cash handling, Excel, and Microsoft Office 
• Ability to learn quickly 
• Effective oral communication skills 

• Strong interpersonal skill 
• Ability to work as part of a team 
• Ability to build relationships 

PHYSICAL REQUIREMENTS 

• Constantly perform desk-based computer tasks 

• Frequently sitting and standing 
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds 
• Occasionally Twist/bend/stoop/squat, kneel/crawl 
• Must be able to work a flexible schedule to include weekends and holidays 
• Complete any needed assistance including oversight and coverage outside of the assigned region as required 

• An environment with moderate to loud noise level 

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:  

We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k). 

BONUS DUTIES YOU SHOULD UNDERSTAND:   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice .
 

Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.