Quality & FDA Compliance Manager

Job Title: Quality & FDA Compliance Manager

Department: Quality & Regulatory

Location: Hybrid, Orem UT

Employment Type: Full-Time

Salary Exempt: $75,000 - $85,000

Company Overview

At Just Ingredients - a health and wellness e-commerce company - we believe that nourishing your body with real ingredients is essential for living a healthy and fulfilling life.
That’s why our products are made using carefully selected, whole-food ingredients. And our people are just as real as our ingredients - authentic, collaborative, and dedicated to fostering a workplace that inspires individuals and teams to reach their full potential.

Position Summary

Just Ingredients is seeking a highly organized, detail-oriented Quality and FDA Compliance Manager to support the Quality & Regulatory department in ensuring the accuracy, consistency, and compliance of product documentation. This role will be managing and maintaining essential quality and regulatory records and acting as a liaison between product development, customer service, operations, vendors, and regulatory bodies to ensure compliant, high-quality products that meet internal standards FDA regulations, managing CPG quality systems, and collaborating with internal and external partners in resolving customer complaints in a fast-paced, deadline-driven environment.

Key Responsibilities

Quality Assurance & Customer Feedback

• Review supplier documents for incoming raw material approval.
• Verify completeness of batch records from co-manufacturers.
• Perform pre-shipment or post-production document checks to ensure compliance with company standards.
• Investigate and resolve customer complaints (e.g., packaging defects, flavor issues).
• Maintain and continuously improve quality SOP’s to reflect industry best practices and regulatory requirements.
• Collect relevant batch documentation and investigation data for complaint resolution.
• Drafting CAPA summaries or follow-up correspondence.
• Manage audits of suppliers, co-packers, and external manufacturers to ensure compliance with cGMP and internal standards.
• Oversee product testing, certification, and documentation for ongoing compliance and integrity.
  
  

Logistics and Operational Coordination

• Collaborate with internal teams and external manufacturers to manage label updates, product launches, and compliance checkpoints in the supply chain.
• Manage shipping, packaging, and master case compliance to ensure retail and wholesale readiness.
• Work cross-functionally with design and supply chain to create wholesale ready master cases that meet both regulatory and logistical requirements
• Partner with logistics and distribution to optimize finished goods flow and reduce compliance bottlenecks.
  
  

Regulatory & Label Compliance

• Ensure all product labels comply with FDA, DSHEA, and other applicable regulations.
• Lead review and auditing of product labels, ingredient changes, and packaging updates.
• Stay current with evolving regulations and industry trends; update internal SOPs and documentation accordingly.
• Manage regulatory documentation, label claims substantiation, and regulatory submissions where required.
  
  

Document Control

• Maintain and organize quality and regulatory documentation, including:
• Specifications
• COAs
• Nutrition data sheets (NDS)
• Lab results
• Batch records
• Certifications (Organic, Kosher, Non-GMO, etc.)
• Ensure all documents are approved and stored per SOP and version control standards.
• Implement and maintain an electronic or cloud-based document management system.
• Track and manage document requests from internal departments and external partners.
• Conduct regular audits to ensure document integrity and compliance.
• Update and issue controlled SOPs, forms, and records.
  

Benefits

• Medical, Dental, and Life Insurance
• Employee discounts on products
• Paid time off
• Health and Wellness Stipend
  
  

Just Ingredients is an equal-opportunity employer committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences who share our passion for health and wellness.

Qualifications

Qualifications

• Bachelor’s degree preferred (in food science, biology, chemistry, regulatory affairs, or related field).
• 5-7 years of experience in quality assurance, operations, regulatory FDA compliance, or document control in the food, dietary supplement, or related industry.
• Experience with QMS tools strongly preferred.
• Familiarity with working alongside third-party manufacturers is a plus.
  
  

Skills and Competencies

• Highly organized with excellent attention to detail and accuracy.
• Strong time management with the ability to prioritize competing deadlines.
• Excellent written and verbal communication skills, including the ability to interact and direct co-manufacturers, suppliers, and cross-functional teams.
• Creating and following strict SOPs and controlled processes.
• Familiarity with GMP, FDA food labeling requirements, and quality systems preferred.
• Comfortable with file sharing platforms (e.g., Google Drive, SharePoint) and managing structured data in Excel or Airtable.