What are the responsibilities and job description for the Call Center Rep. position at Justice Federal Credit Union?
No nights! No weekends!
Regular Schedule: Monday – Friday 8:15 am – 4:45 pm, with a rotating shift of 9:30 am to 6:00 pm.
This role is located on site, in a call center environment and is responsible for responding to member inquiries and providing an exceptional member experience through multiple service channels to guide members toward products and services that meet their financial needs and goals.
New employees may be eligible for a hiring bonus of $500.00.
Key Responsibilities:
- Actively listen to member’s needs and investigate the best solution(s) for their situation
- Display exceptional relationship skills with co-workers and members
- Perform member account transactions in accordance with security, regulatory, and compliance standards
- Strong written and verbal communication skills with strong emphasis on elevating the member experience in a fast-paced environment
Required Skills and Experience:
- A High School Diploma or GED
- Minimum of one month of similar or related experience, call center operations or banking experience preferred
- Strong organization skills, attention to detail and follow-through
- Intermediate level computer skills to include Microsoft Office 365
Employee Benefits Include:
- Flexible Spending Accounts
- Basic and Voluntary Life Insurance
- Medical / Dental / Vision Insurance
- 12 Paid Holidays (includes Birthday)
- Generous Paid Time Off Policy (PTO)
- Corporate Bonus (based on organizational goals)
- Retirement Savings Plans with 6% Employer Match
- And more!
Justice Federal does not provide Visa sponsorship to employees or candidates.
Compensation ranges are based on market data that enables Justice Federal Credit Union to remain competitive with other credit unions of similar asset size.
Employment offers are extended within the compensation range of the position; and are commensurate with candidate experience, knowledge, and geographic location.
Disclaimer: Justice Federal reserves the right to fill this role at a higher/lower grade level based on candidate experience and/or business need.
Equal Opportunity/Affirmative Action employer. This company considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
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