What are the responsibilities and job description for the Strategic Business Analyst position at JW Affinity IT?
Overview
We are looking for a Strategic Business Analyst to join our team.
Position Overview:
JW is seeking a Strategic Business Analyst (SBA)to join the Business Strategic Service team in the discovery, documentation, research, analysis, and activity tracking that supports the services that the team provides County leadership and the respective customer departments. This position will report directly to the Manager of Business Strategic Services (BSS), which is a division within the Department of Information Technology. The position is a full-time position on-site at the location indicated.
Key Responsibilities:
- Perform assigned primary and secondary research in support of business cases, technology research, and other Business Relationship Management deliverables.
- Ensure new technologies are well-researched so the business can optimize processes and achieve goals.
- Create reports, dashboards, and visualizations to understand business performance.
- Create technology inventories, business architectures, process Swim Lanes (as is and future state), and technology comparisons.
- Assist in the development and maintenance of outcome and activity dashboards.
- Assist BRMs in creation of project hand-off documentation to Office of Strategic Excellence, Finance, and Project Management Office.
- Assist in the creation and administration of select workflows for intake and digital signature capture related to Business Strategic Services processes.
- Work with BRMs to create content in support of technical competitive solicitations.
- Author business cases in support of new technology that includes calculations for Return on Investment and Value on Investment.
- Facilitate customer requirements gathering and journey mapping sessions with customer departments.
Qualifications:
- Education
- Bachelor’s degree in computer science, business administration, or related field.
- Job-related work experience at or for technology or government solutions providers or customers.
- Five years conducting technology research and analysis.
- Five years facilitating and producing business requirements.
- Two years creating business cases, process documentation and customer journey mapping.
- Communications.
- Strong interpersonal and communication skills.
- Capable of translating complex technical issues into clear and concise executive level statuses.
- Proven ability to present to senior leadership.
- Executive presence.
- Ability to create compelling presentations and reports.
- Experience facilitating requirements gathering of business-level requirements.
- Technical Skills.
- Proficient in MS Suite (Word, Excel, Power-Point.).
- Experience in Visio, MS Project, and SharePoint preferred.
- Experience facilitating customer-facing requirement gathering and/or journey mapping.
- Other Skills.
- Must be a critical thinker with strong problem-solving skills.
- Strong management and organizational skills.
- Excellent written and verbal communication skills.
- Interpersonal and collaborative skills with internal and external stakeholders.
- Ability to interact, communicate and relate security and risk-related concepts to technical and non-technical audiences.
- Strong attention to detail and the ability to perform to a high level of work quality expectations.
Preferred Experience:
- Education
- Post graduate degree in computer science, business administration, or related field.
- ITIL, BRM or BA certifications
- Research & Analytics Experience.
- Working knowledge of how to generate graphics, analytics, and other dashboard and performance tracking visualizations.
- Communications.
- Experience facilitating process improvement engagements.
- Experience creating and explaining business architecture and swim lane diagrams.
- Technical Skills.
- Experience facilitating customer-facing requirement gathering and/or journey mapping.
- Lead consulting experience with a large consulting firm a plus.
- Experience with Power BI
- Experience with Power Automate
- Experience with MS Project Online.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, with matching)
- Life Insurance Plan
- PTO
- Short Term & Long-Term Disability
- Internet & Phone Allowance (for applicable roles)
- Wellness Resources (EAP)
- Pet Insurance
- Work-Life balance
- Flexible Hours
- Full-Time Permanent Positions
JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted. JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council.
