vCIO Technical Account Manager

Who is K3 Technology?

K3 Technology is a Managed Services Provider based in Denver, CO and expanding to Portland, OR. We have clients around the U.S. and we attempt to provide more than just services to our clients, but instead, a partnership.

What should I know about K3 Technology?

K3 Technology is an employee-centric organization. We recognize that many of the best organizations and longest standing organizations have something in common: people. Whether you are an employee or a client at K3 Technology, we take care of you. And if you are an employee, we take even better care of you. The quality of our partnerships and services depends on the health and well-being of our employees, and that is why taking care of you as a K3 employee will be at the top of our priorities.

How would K3 Technology make me a top priority as an employee?

As an employee of K3 Technology, we would ensure that you have the proper tools and access to training to perform your assigned job duties. We highly encourage personal and professional growth. A healthy work/life balance for our employees is a top priority. K3 offers competitive PTO packages and exceptional health insurance to make sure that employees have the means necessary to maintain their well-being. We do our best to accommodate time-off requests, especially at times of high-stress. We manage our workforce in an empathic way, being considerate of everyone’s needs both at and away from the job.

K3 also makes every effort to provide a safe and communicative work environment. We encourage all employees to speak up any time to share ideas and discuss challenges. We train team leaders to have open door policies, and to check in with employees regularly to offer encouragement, praise or advice.

Other things that are important to K3 are transparency, communication and accountability. These might sound like qualities that we would present to clients, and they are. However, we can only provide these qualities externally, if they are present internally. That is why we will make every attempt to make it clear what our company goals are, what our goals for you as an employee are, communicate changes and expectations clearly, be open for communication from you, and make every effort to be held accountable on our core values, goals and your success.

Requirements

Your duties will include:

• Develop and maintain strong relationships with assigned clients, acting as their primary point of contact for all technical and strategic matters.
  
• Conduct regular account management calls and Quarterly Business Reviews (QBRs) to discuss client needs, progress, and potential opportunities for improvement.
  
• Perform comprehensive IT and network assessments, identifying areas for optimization and growth while addressing potential vulnerabilities and risks.
  
• Develop, implement, and monitor technology and security roadmaps aligned with clients' business objectives and industry best practices.
  
• Provide strategic guidance and support in areas such as IT infrastructure, network security, cloud services, and data management.
  
• Proactively identify and address client concerns, ensuring prompt resolution and maintaining a high level of client satisfaction.
  
• Coordinate and collaborate with internal teams to ensure timely execution of service and project work in accordance with the established objectives and client expectations.
  
• Keep abreast of industry trends, emerging technologies, and regulatory changes to provide clients with up-to-date recommendations and informed guidance.
  
• Facilitate regular communication and reporting between clients and internal stakeholders, fostering transparency and accountability.
  
• Assist in the development and presentation of proposals, statements of work, and other client-facing documents as needed.
  
• Contribute to the ongoing improvement of internal processes and methodologies to enhance service delivery and client satisfaction.
  
• Participate in sales and marketing efforts, representing the company at industry events and assisting with the onboarding of new clients as needed.
  

To be a good fit for this role, you should have:

• Strong interpersonal skills: The ability to build and maintain rapport with clients and internal team members, fostering trust and collaboration.
  
• Excellent communication skills: Proficiency in clearly and effectively conveying complex technical concepts and strategies to diverse audiences, both in writing and verbally.
  
• Analytical thinking: The capacity to evaluate client needs, identify potential issues, and develop data-driven solutions to address them.
  
• Technical expertise: A deep understanding of IT infrastructure, network security, cloud services, and data management, along with the ability to stay current with industry trends and emerging technologies.
  
• Strategic mindset: The aptitude to align technology and security strategies with client business objectives and anticipate future challenges and opportunities.
  
• Problem-solving skills: The ability to effectively address client concerns and challenges, proposing innovative solutions and ensuring swift resolution.
  
• Adaptability: The capacity to navigate a dynamic environment, adjusting to changing client needs and industry developments while maintaining a results-driven focus.
  
• Project management skills: Proficiency in organizing, prioritizing, and overseeing multiple projects and tasks simultaneously, ensuring timely and efficient execution.
  
• Attention to detail: A meticulous approach to work, ensuring accuracy and quality in all aspects of the role.
  
• Customer-centric mindset: A strong focus on delivering exceptional service and maintaining high levels of client satisfaction.
  
• Leadership abilities: The skill to inspire, motivate, and collaborate with internal teams, guiding them towards the successful completion of projects and tasks.
  
• Initiative: The drive to proactively identify opportunities for improvement and growth, taking responsibility for one's own development and that of the clients.
  
• Business acumen: An understanding of business operations and the ability to make informed decisions that contribute to the company's success and growth.
  

Specific technical skills you should be familiar and comfortable with:

Network Administration, System Administration, Cloud administration (specifically Azure and MS 365), Process Improvement, Developing Standards, Analyzing Information, Network Troubleshooting, Technical Documentation, Quality Assurance

Specific products you should be familiar and comfortable working with:

MS Windows, MS Windows Server, MacOS, N-Central, Connectwise Control, Meraki, Sonicwall, Microsoft Azure,  Microsoft 365, Intune and AutoPilot, KnowBe4, ProofPoint Essentials, Mimecast, SentinelOne EDR, Monday.com, HaloPSA, Connectwise PSA, Slack, MS Office Products, Ubiquiti, VMWare, Veeam, Powershell and scripting, Synology

Bonus Points for certifications related to any of the above skills or products/vendors.

Experience working for an MSP is a big plus!

This position will be based in Portland, OR

Benefits

Salary and benefits:

·         $80,000-90,000/year OTE DOE

·         401k with employer match

·         PTO & Sick Leave

·         Hybrid Work experience (mix of work from home and on-site depends on assignments and workload)

·         Paid training and certification, and other educational opportunities

·         Paid holidays

·         Commuter Benefits

·         Rotating Fridays off (at management’s discretion, typically one Friday off per month)

·         Medical/Dental/Vision/Life insurance plans

·         FSA/HSA programs