Convention Services Manager

Kalahari Resorts & Conventions delivers a beyond expectations waterpark resort and conference experience all under one roof. The authentically African inspired resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.

We are inviting you to apply for our open Convention Services Manager position. In this role, you'll service assigned groups and special events, preparing both types for successful event execution. In this role you will work closely with event planners by planning the details of their agenda, room set up and menu design. The key to being successful is to ensure that a “beyond expectations” experience is delivered. Additionally, you'll optimize revenue goals by suggesting menu enhancements that align with clients' needs.

We offer base pay plus commission compensation model. You'll receive a base salary of $50,000-60,000, commensurate with experience, along with revenue-based commission opportunities, allowing you to grow your income based on your success.

REQUIRED EXPERIENCE:

• General knowledge of the practices and procedures of a hotel/resort and convention center

• 2-5 years of catering manager/conference services or similar event planning management experience in a resort or convention center with substantial function space and/or heavy group volume

• Two years' supervisory experience.

• Experience managing large (1000 people), complex multi-day events with many moving parts.

• Experience with negotiating changes in complex programs

• Skilled multi-tasker

• Competency in Microsoft Word and Excel

PREFERRED EXPERIENCE:

• Sales experience to up-sell food, beverage, and meeting room services

• Experience managing financials and running reports

• Senior level catering manager/conference services manager experience

• Experience working with groups/clients in a variety of market segments and budget levels

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

A Sampling of Our Benefits

• Our team enjoys a comprehensive and attractive benefits plan:

• Promotion from within

• Mental, Financial, Physical, Work/Life and Career wellness initiatives

• Educational opportunities

• Full and varied benefit package available for full-time associates

• 401(k) with company match

• Appreciation days, parties, and retention programs

• Paid time off and holiday pay

• Discounts and resort perks

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America's Best Midsize Employers, Condé Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner and TripAdvisor's Travelers' Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000), Sandusky, Ohio (2005), Pocono Manor, Pennsylvania (2015), Round Rock, Texas (2020), and Spotsylvania County, Virginia (2026).

Kalahari Resorts & Conventions is an equal opportunity employer.