What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Kalaloch Lodge?
The Opportunity
Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Kalaloch Lodge in Forks, Washington. As part of our Front Desk team, you are the first line of communication for guests and the hub of all communication for the property. We are looking for motivated, energetic, attentive individuals who can provide an exceptional experience to our guests from all over the world.
Minimum pay rate: $18.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedules
- Low-cost team member housing
- $10/day commuter bonus for 25 miles
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
Responsibilities
- Train and supervise the front desk associates to ensure adherence to quality standards, deadlines, and proper procedures.
- Provide associates with guidance on handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Evaluate associate job performance and recommend appropriate rewards or corrective actions, as needed.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative associates.
- Coordinate with housekeeping department, as needed.
- Perform other duties as assigned.
Qualifications
- At least 2 years' experience in hospitality, front desk experience is preferred.
- Prior supervisory experience preferred.
- Computer literate in MS Office programs; some experience with property management systems preferred.
- Must be fluent in English language both spoken and written.
- Good interpersonal communication skills in person and by phone.
- Must be able to multitask, function in a professional manner under pressure from guests and supervisors.
Physical Requirements
- Stand and walk for extended periods of time.
- Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.
Who We Are
Kalaloch Lodge is located in Olympic National Park, steps from coast with nearby natural attractions including The Hoh Rainforest and Sol Duc Hot Springs. We offer our associates team members a free shift meal plus a free bus pass or a commute bonus for journeys over 30 miles one way.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Source: Hospitality Online
Salary : $18 - $0
