What are the responsibilities and job description for the Field-Delivery Support Representative position at KanEquip, Inc.?
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**Purpose**
The Field-Delivery Support Representative is responsible for
transporting equipment and parts between dealership locations and to
customer sites. This role plays a key part in ensuring customer
satisfaction through timely, professional, and safe delivery of goods.
Adherence to DOT regulations and company safety procedures is critical.
Strong Communication Skills Are Essential For Coordinating With Team
members and customers.
**Primary Responsibilities (listed by significance)**
- **Company Values**: Embodies and promotes company values through
actions and participation in recognition programs. Leads by example.
- **Equipment Transport**: Loads trailers, delivers equipment to
designated destinations, and unloads equipment per managers
scheduling.
- **Bulk Oil Delivery**: Delivers lubricants to customer sites and/or
other KanEquip locations.
- **Customer Interaction**: Contacts customers prior to delivery to
Confirm Directions, Unloading Requirements, And Other Logistical
details. Greets customers professionally, ensures satisfaction with
delivered items, and provides attachments/manuals as needed. Reports
customer concerns to the supervisor promptly.
- **Safety & Legal Requirements**: Complies with all DOT and OSHA
regulations as well as company safety policies.
- **Vehicle Maintenance/Condition**: Ensures assigned vehicle is
well-maintained and safe. Conducts routine and scheduled maintenance
as needed. Reports issues to the supervisor.
- **Dealer Image**: Maintains a professional demeanor and appearance
in all interactions with customers and coworkers.
- **Communication**: Maintains clear and timely communication with
supervisors, dispatchers, and dealership staff to ensure smooth
operations and high customer satisfaction.
**JOB CODE: **
Salary : $40,000 - $60,000
