About Us

Located in Wichita, KS, Kansas Spine & Specialty Hospital (KSSH) is a regional center for the diagnosis and treatment of disorders of the spine, neck and joint. Dedicated to improving the quality of life of our patients, Kansas Spine practices a team approach, providing patients with access to a specialized team of surgeons, anesthesiologists, pain management providers, internal medicine physicians and nurses.

Overall Responsibility:

Responsible for assisting providers with routine patient related paperwork. Performs the planning, implementation and follow-up of patient referrals. Coordinates both outgoing and incoming referrals to and from other medical offices.

Key Responsibilities:

1. Completes referral arrangements utilizing appropriate forms and maintains appropriate logs or paperwork for tracking referrals outside the clinic.
2. Explains test or appointment preparation to patients for outside appointments.
3. Obtains insurance pre-authorizations or referral confirmation as needed.
4. Communicates with Providers regarding patients referred for ancillary tests/appointments with outside providers regarding scheduling issues, results, follow-up and other necessary issues.
5. Establishes professional relationships with outside providers, labs and medical facilities where patients are referred. Keeps professional communication ongoing to ensure quality patient care, timely referrals and smooth referral operations.
6. Returns or receives patient phone calls during office hours or meets with patients in the office to coordinate referrals and appointments.
7. Coordinates information necessary to those involved in the patient care process.
8. Assists with the flow of patient charts from nurse's station, medical records and provider areas.
9. Communicates with front desk staff and supervisor regarding patient flow and services.
10. Retrieves tests and/or consultation results from outside sources.

Experience Required:

• High School diploma required.
• One year of experience in a referrals position required.
• Computer skills, basic office skills and basic medical terminology required.