What are the responsibilities and job description for the Customer Service Representative position at Karen Kane?
We’re looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA. The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A customer service.
About the Role - Job Responsibilities Include:
- Respond, answer, and resolve any customer inquiries and concerns
- Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise
- Communicate with customers who are experiencing various issues through emails, phone calls, and live chat
- Develop and maintain a strong knowledge of our clothing and other products, as well as our current promotions
- Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers
- Provide product detail to our Ecommerce team to help improve online product descriptions
- Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise
- Offer suggestions as needed to improve team processes or efficiencies
- Respond promptly and accurately to customer inquiries and requests
- Assist customers with placing, tracking, and returning orders
- Work with Ecommerce team on related initiatives and activities as needed
Qualifications - Candidate Requirements:
- High school diploma / GED
- Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred
- Ability to read, write, and speak in both English and Spanish (bilingual)
- Self-motivated with the ability to question and learn new tasks quickly
- Ability to empathize with and prioritize customer needs
- Ability to determine customer needs and provide appropriate solutions
- Highly motivated, energetic and upbeat personality
- Microsoft Office Knowledge – Outlook, Excel, and Word
- Ability to work independently and with a team
Pay range and compensation package - Benefits:
- 401k plan with partial company match
- Comprehensive healthcare, dental, and vision plan
- Clothing discount
- Voluntary life insurance, as well as short-term and long-term disability policies
- Voluntary free annual biometric health test
- Early access to company sample sales
- Company-sponsored Wellness program
- Access to free monthly health & mindfulness webinars
- Seasonal monetary awards for participation in company Fitness Challenges
- Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country
- Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others